?
Emotional labor in the 21st century / ed. by Alicia A. Grandey; James M. Diefendorff and Deborah E. Rupp
8
Emotional labor across five levels of analysis
, In:past, present, future
Exemplar:
Zentrale:E02 a bwl 118/904
?
The Oxford handbook of personnel psychology / ed. by Susan Cartwright
10
Emotional Intelligence: Rhetoric or Reality?:
, In:
?
Research companion to emotion in organizations / ed. by Neal M. Ashkanasy and Cary L. Cooper
11
Learning to face emotional intelligence
, In:training and workplace applications
Exemplar:
TB BHV: wir 383/39