Cortés Rincón, Albenis ; Arenas, María Cristina ; Prada, Laura... Alavin, M. & Denford, J. (2011). "Knowledge management: Process, practice and web 2.0". En M. Easterby-Smith & M. Lyles (eds.), Handbook of Organizational Learning and Knowledge Management, Wiley, Chichester, pp. 105-124..
,
2023