Ostrom, Amy L.
3  Ergebnisse:
Personensuche X
?
1

Service blueprinting: a practical technique for service inn..:

, In: California management review / BerkeleyHaas, Haas School of Business, University of California Berkeley
Bitner, Mary Jo ; Ostrom, Amy L. ; Morgan, Felicia N.. (2007/08)  3 - p. 66-94
Exemplare:  Zentrale: z bwl 037/286; Zentrale:Magazin Zs fc 5286
 
?
2

Service branding:

, In: Kellogg on branding / edited by Alice M. Tybout and Tim Calkins; foreword by Philip Kotler
Exemplar:  Zentrale:E02 a bwl 485/912
 
?
3

Working together 

collective action, the commons, and multiple methods in pra... 
Poteete, Amy R. , [2010]
Exemplare:  Zentrale:E02 a vwl 072.2/438; BB WiWi: 11a vwl 072.2/438a
 
1-3