Ostrom, Amy L.
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Service blueprinting: a practical technique for service inn..:

, In: California management review / BerkeleyHaas, Haas School of Business, University of California Berkeley
Bitner, Mary Jo ; Ostrom, Amy L. ; Morgan, Felicia N.. (2007/08)  3 - p. 66-94
Exemplare:  Zentrale: z bwl 037/286; Zentrale:Magazin Zs fc 5286
 
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