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Pang, Jin-shu
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Future directions of crisis communication research 

, In: The handbook of crisis communication / edited by W. Timothy Coombs and Sherry J. Holladay
emotions in crisis; the next frontier 
Jin, Yan ; Pang, Augustine. (2010)  - p. 677-682
Exemplar:  Zentrale:E03 a puz 013.6/857
 
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2

Contingency theory of strategic conflict management 

, In: The handbook of crisis communication / edited by W. Timothy Coombs and Sherry J. Holladay
directions for the practice of crisis communication from a ... 
Pang, Augustine. (2010)  - p. 527-549
Exemplar:  Zentrale:E03 a puz 013.6/857
 
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