Azzari, Courtney Nations ; Anderson, Laurel ; Mende, Martin... Azzari , C N , Anderson , L , Mende , M , Go Jefferies , J , Downey , H , Ostrom , A L & Spanjol , J 2021 , ' Consumers on the Job: Contextualization Crafting in Expert Services ' , Journal of Service Research , vol. 24 , no. 4 , pp. 520-541 . https://doi.org/10.1177/10946705211012474.
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2021
Anderson, Laurel ; Spanjol, Jelena ; Jeffries, Josephine Go... Anderson , L , Spanjol , J , Jeffries , J G , Ostrom , A L , Baker , C N , Bone , S A , Downey , H & Mende , M 2016 , ' Responsibility and Well-being: Resource Integration under Responsibilization in Expert Services ' , Journal of Public Policy and Marketing , vol. 35 , no. 2 , pp. 262-279 . https://doi.org/10.1509/jppm.15.140.
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2016
Wuenderlich, Nancy V ; Heinonen, Kristina ; Ostrom, Amy L... Wuenderlich , N V , Heinonen , K , Ostrom , A L , Patricio , L , Sousa , R , Voss , C & Lemmink , J G A M 2015 , ' "Futurizing" smart service : implications for service researchers and managers ' , Journal of Services Marketing , vol. 29 , no. 6-7 , pp. 442-447 . https://doi.org/10.1108/JSM-01-2015-0040.
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