E-LIB Suche - Ergebnisse für: Gremler, Dwayne D.

1

Rapport-Building Opportunities and Challenges in Technology..:

, In: The Palgrave Handbook of Service Management,

Wang, Sijun ; Gremler, Dwayne D. - p. 907-923 , 2022

Link: https://doi.org/10.1007/..

2

Online reviews generated through product testing: can more ..:

Garnefeld, Ina ; Krah, Tabea ; Böhm, Eva.
Journal of the Academy of Marketing Science. 49 (2021) 4 - p. 703-722 , 2021

Link: https://doi.org/10.1007/..

3

Mapping of Journal of Service Research Themes: A 22-Year Re..:

Donthu, Naveen ; Gremler, Dwayne D. ; Kumar, Satish.
Journal of Service Research. 25 (2020) 2 - p. 187-193 , 2020

Link: https://doi.org/10.1177/..

4

Twenty-seven years of service research: a literature review..:

Furrer, Olivier ; Yu Kerguignas, Jie ; Delcourt, Cécile.
Journal of Services Marketing. 34 (2020) 3 - p. 299-316 , 2020

Link: https://doi.org/10.1108/..

5

Understanding and managing customer relational benefits in ..:

Gremler, Dwayne D. ; Van Vaerenbergh, Yves ; Brüggen, Elisabeth C..
Journal of the Academy of Marketing Science. 48 (2019) 3 - p. 565-583 , 2019

Link: https://doi.org/10.1007/..

6

Emotion Cycles in Services: Emotional Contagion and Emotion..:

Liu, Xiao-Yu ; Chi, Nai-Wen ; Gremler, Dwayne D.
Journal of Service Research. 22 (2019) 3 - p. 285-300 , 2019

Link: https://doi.org/10.1177/..

7

An analysis of the interaction effect between employee tech..:

Delcourt, Cécile ; Gremler, Dwayne D. ; De Zanet, Fabrice.
Journal of Service Management. 28 (2017) 1 - p. 85-106 , 2017

Link: https://doi.org/10.1108/..

8

The influence of service employees and other customers on c..:

Albrecht, Arne K. ; Walsh, Gianfranco ; Brach, Simon..
Journal of the Academy of Marketing Science. 45 (2016) 6 - p. 827-847 , 2016

Link: https://doi.org/10.1007/..

9

The Future of Frontline Research: Invited Commentaries:

Rafaeli, Anat ; Altman, Daniel ; Gremler, Dwayne D....
Journal of Service Research. 20 (2016) 1 - p. 91-99 , 2016

Link: https://doi.org/10.1177/..

10

Emotional Convergence in Service Relationships: The Shared ..:

Zablah, Alex R. ; Sirianni, Nancy J. ; Korschun, Daniel..
Journal of Service Research. 20 (2016) 1 - p. 76-90 , 2016

Link: https://doi.org/10.1177/..

11

Employee Emotional Competence: Construct Conceptualization ..:

Delcourt, Cécile ; Gremler, Dwayne D. ; van Riel, Allard C. R..
Journal of Service Research. 19 (2015) 1 - p. 72-87 , 2015

Link: https://doi.org/10.1177/..

12

Relational benefits research: a synthesis:

, In: Handbook on Research in Relationship Marketing,

Gremler, Dwayne D. ; Gwinner, Kevin P. , 2015

Link: https://doi.org/10.4337/..

13

Service alliances between unequals: the apple does not fall..:

Bleijerveld, Jeroen F.J. ; Gremler, Dwayne D. ; Lemmink, Jos G.A.M.
Journal of Service Management. 26 (2015) 5 - p. 807-822 , 2015

Link: https://doi.org/10.1108/..

14

Do Service Guarantees Guarantee Greater Market Value?:

Meyer, Jeffrey ; Gremler, Dwayne D. ; Hogreve, Jens
Journal of Service Research. 17 (2013) 2 - p. 150-163 , 2013

Link: https://doi.org/10.1177/..

15

Effects of perceived employee emotional competence on custo..:

Delcourt, Cécile ; Gremler, Dwayne D. ; van Riel, Allard C.R..
Journal of Service Management. 24 (2013) 1 - p. 5-24 , 2013

Link: https://doi.org/10.1108/..