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Heinonen, Kristina
780  Ergebnisse:
Personensuche X
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1

Elevating conceptual research: Insights, approaches, and su..:

Heinonen, Kristina ; Gruen, Tom
AMS Review.  14 (2024)  1-2 - p. 1-6 , 2024
Link: https://doi.org/10.1007/..
 
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2

Resilience and Renewal through Imposed Service Innovation:

, In: Elgar Encyclopedia of Services,
Heinonen, Kristina , 2023
Link: https://doi.org/10.4337/..
 
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3

Quantifying the influence of customer experience on consume..:

Klaus, Phil ; Kuppelwieser, Volker G. ; Heinonen, Kristina
Journal of Retailing and Consumer Services.  73 (2023)  - p. 103375 , 2023
Link: https://doi.org/10.1016/..
 
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4

Ordinary customer experience: Conceptualization, characteri..:

Heinonen, Kristina ; Lipkin, Michaela
Psychology & Marketing.  40 (2023)  9 - p. 1720-1736 , 2023
Link: https://doi.org/10.1002/..
 
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5

Characterizing Ex situ Value: A Customer-Dominant Perspecti..:

Heinonen, Kristina
Journal of Travel Research.  62 (2022)  8 - p. 1707-1721 , 2022
Link: https://doi.org/10.1177/..
 
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6

Customer-to-Customer Interactions in Service:

, In: The Palgrave Handbook of Service Management,
Heinonen, Kristina ; Nicholls, Richard - p. 629-654 , 2022
Link: https://doi.org/10.1007/..
 
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7

A customer-centric five actor model for sustainability and ..:

van Riel, Allard C.R. ; Andreassen, Tor W. ; Lervik-Olsen, Line...
Journal of Business Research.  136 (2021)  - p. 389-401 , 2021
Link: https://doi.org/10.1016/..
 
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8

Crafting customer insight: What we can learn from the reviv..:

Schauman, Sebastian ; Heinonen, Kristina ; Holmlund, Maria
Business Horizons.  64 (2021)  2 - p. 261-271 , 2021
Link: https://doi.org/10.1016/..
 
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9

Frontline employees' motivation to align with value proposi..:

Liewendahl, Helena Elisabeth ; Heinonen, Kristina
Journal of Business & Industrial Marketing.  35 (2020)  3 - p. 420-436 , 2020
Link: https://doi.org/10.1108/..
 
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10

Towards a Better Understanding of Smart Services - A Cross-..:

, In: Exploring Service Science; Lecture Notes in Business Information Processing,
Korper, Ana Kuštrak ; Purrmann, Maren ; Heinonen, Kristina. - p. 164-173 , 2020
Link: https://doi.org/10.1007/..
 
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11

Editorial:

Heinonen, Kristina ; Kietzmann, Jan ; Pitt, Leyland F.
Journal of Service Management.  31 (2020)  2 - p. 137-143 , 2020
Link: https://doi.org/10.1108/..
 
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12

Reframing service innovation: COVID-19 as a catalyst for im..:

Heinonen, Kristina ; Strandvik, Tore
Journal of Service Management.  32 (2020)  1 - p. 101-112 , 2020
Link: https://doi.org/10.1108/..
 
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13

The Impact of Friendship on Entrepreneurial Decision-Making..:

, In: Developments in Marketing Science: Proceedings of the Academy of Marketing Science; Finding New Ways to Engage and Satisfy Global Customers,
Eriksson, Theresa ; Pitt, Christine ; Flostrand, Andrew. - p. 123-124 , 2019
Link: https://doi.org/10.1007/..
 
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14

Future service technologies: is service research on track w..:

Kunz, Werner H. ; Heinonen, Kristina ; Lemmink, Jos G.A.M.
Journal of Services Marketing.  33 (2019)  4 - p. 479-487 , 2019
Link: https://doi.org/10.1108/..
 
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15

Revealing business customers' hidden value formation in ser..:

Strandvik, Tore ; Heinonen, Kristina ; Vollmer, Sanna
Journal of Business & Industrial Marketing.  34 (2019)  6 - p. 1145-1159 , 2019
Link: https://doi.org/10.1108/..
 
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