E-LIB Suche - Ergebnisse für: Kelley, Scott W.

1

A sixteen‐year single‐center retrospective chart review of ..:

Davies, Olivia M.T. ; Majerowski, Jacquelyn ; Segura, Annette...
Pediatric Dermatology. 37 (2020) 6 - p. 1073-1082 , 2020

Link: https://doi.org/10.1111/..

2

Retrospective: tracking service failures and employee recov..:

Hoffman, K. Douglas ; Kelley, Scott W. ; Rotalsky, Holly M.
Journal of Services Marketing. 30 (2016) 1 - p. 7-10 , 2016

Link: https://doi.org/10.1108/..

3

Retrospective: efficiency in service delivery: technologica..:

Kelley, Scott W.
Journal of Services Marketing. 30 (2016) 2 - p. 133-135 , 2016

Link: https://doi.org/10.1108/..

4

Half Full or Half Empty: The Role of Optimism in Boundary-S..:

Crosno, Jody L. ; Rinaldo, Shannon B. ; Black, Hulda G..
Journal of Service Research. 11 (2009) 3 - p. 295-309 , 2009

Link: https://doi.org/10.1177/..

5

A STORYTELLING PERSPECTIVE ON ONLINE CUSTOMER REVIEWS REPOR..:

Black, Hulda G. ; Kelley, Scott W.
Journal of Travel & Tourism Marketing. 26 (2009) 2 - p. 169-179 , 2009

Link: https://doi.org/10.1080/..

6

A Social Network Perspective on Sales Force Ethics:

Seevers, Matthew T. ; Skinner, Steven J. ; Kelley, Scott W.
The Journal of Personal Selling and Sales Management. 27 (2007) 4 - p. 341-353 , 2007

Link: https://www.jstor.org/st..

7

A Social Network Perspective on Sales Force Ethics:

Seevers, Matthew T. ; Skinner, Steven J. ; Kelley, Scott W.
Journal of Personal Selling & Sales Management. 27 (2007) 4 - p. 341-353 , 2007

Link: https://doi.org/10.2753/..

8

A Marketing-Oriented Perspective on Physician Selection:

Kelley, Scott W. ; Schwartz, Richard W.
Surgical Innovation. 12 (2005) 4 - p. 357-363 , 2005

Link: https://doi.org/10.1177/..

9

Transforming sales organizations through appreciative inqui..:

Skinner, Steven J. ; Kelley, Scott W.
Psychology and Marketing. 23 (2005) 2 - p. 77-93 , 2005

Link: https://doi.org/10.1002/..

10

Typologies of e‐commerce retail failures and recovery strat..:

Forbes, Lukas P. ; Kelley, Scott W. ; Hoffman, K. Douglas.
Journal of Services Marketing. 19 (2005) 5 - p. 280-292 , 2005

Link: https://doi.org/10.1108/..

11

A Broader View of Marketing: Implications for Surgeons:

Kelley, Scott W. ; Schwartz, Richard W.
Surgical Innovation. 11 (2004) 4 - p. 281-288 , 2004

Link: https://doi.org/10.1177/..

12

A CIT investigation of servicescape failures and associated..:

Hoffman, K. Douglas ; Kelley, Scott W. ; Chung, Beth C.
Journal of Services Marketing. 17 (2003) 4 - p. 322-340 , 2003

Link: https://doi.org/10.1108/..

13

Pricing retail services:

Hoffman, K.Douglas ; Turley, L.W. ; Kelley, Scott W.
Journal of Business Research. 55 (2002) 12 - p. 1015-1023 , 2002

Link: https://doi.org/10.1016/..

14

Concepts in service marketing for healthcare professionals:

Corbin, Christopher L ; Kelley, Scott W ; Schwartz, Richard W
The American Journal of Surgery. 181 (2001) 1 - p. 1-7 , 2001

Link: https://doi.org/10.1016/..

15

Attributions and Outcomes of the Service Recovery Process:

Swanson, Scott R. ; Kelley, Scott W.
Journal of Marketing Theory and Practice. 9 (2001) 4 - p. 50-65 , 2001

Link: https://doi.org/10.1080/..