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Ostrom, Amy L.
81  Ergebnisse:
Personensuche X
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1

Service Research Priorities: Managing and Delivering Servic..:

Ostrom, Amy L. ; Field, Joy M. ; Fotheringham, Darima...
Journal of Service Research.  24 (2021)  3 - p. 329-353 , 2021
Link: https://doi.org/10.1177/..
 
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2

Service Research Priorities: Designing Sustainable Service ..:

Field, Joy M. ; Fotheringham, Darima ; Subramony, Mahesh...
Journal of Service Research.  24 (2021)  4 - p. 462-479 , 2021
Link: https://doi.org/10.1177/..
 
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3

Consumers on the Job: Contextualization Crafting in Expert ..:

Azzari, Courtney Nations ; Anderson, Laurel ; Mende, Martin...
Journal of Service Research.  24 (2021)  4 - p. 520-541 , 2021
Link: https://doi.org/10.1177/..
 
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4

Elevating the human experience (HX) through service researc..:

Fisk, Raymond P. ; Alkire (née Nasr), Linda ; Anderson, Laurel...
Journal of Service Management.  31 (2020)  4 - p. 615-635 , 2020
Link: https://doi.org/10.1108/..
 
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5

Intercultural competence and customer facial recognition:

Henderson, Geraldine Rosa ; Rank-Christman, Tracy ; White, Tiffany Barnett...
Journal of Services Marketing.  32 (2018)  5 - p. 570-580 , 2018
Link: https://doi.org/10.1108/..
 
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6

Customer Acceptance of AI in Service Encounters: Understand..:

, In: Handbook of Service Science, Volume II; Service Science: Research and Innovations in the Service Economy,
Ostrom, Amy L. ; Fotheringham, Darima ; Bitner, Mary Jo - p. 77-103 , 2018
Link: https://doi.org/10.1007/..
 
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7

Activating Consumers for Better Service Coproduction outcom..:

Mende, Martin ; Scott, Maura L. ; Bitner, Mary Jo.
Journal of Public Policy & Marketing.  36 (2017)  1 - p. 137-155 , 2017
Link: https://doi.org/10.1509/..
 
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8

Activating Consumers for Better Service Coproduction Outcom..:

Mende, Martin ; Scott, Maura L. ; Bitner, Mary Jo.
Journal of Public Policy & Marketing.  36 (2017)  1 - p. 137-155 , 2017
Link: https://www.jstor.org/st..
 
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9

Responsibility and Well-Being: Resource Integration under R..:

Anderson, Laurel ; Spanjol, Jelena ; Jefferies, Josephine Go...
Journal of Public Policy & Marketing.  35 (2016)  2 - p. 262-279 , 2016
Link: https://doi.org/10.1509/..
 
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10

Responsibility and Well-Being: Resource Integration Under R..:

Anderson, Laurel ; Spanjol, Jelena ; Jefferies, Josephine Go...
Journal of Public Policy & Marketing.  35 (2016)  2 - p. 262-279 , 2016
Link: http://www.jstor.org/sta..
 
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11

Billions of impoverished people deserve to be better served..:

Fisk, Raymond P P. ; Anderson, Laurel ; Bowen, David E....
Journal of Service Management.  27 (2016)  1 - p. 43-55 , 2016
Link: https://doi.org/10.1108/..
 
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12

Retrospective: the effect of guarantees on consumers' evalu..:

Ostrom, Amy L. ; Iacobucci, Dawn
Journal of Services Marketing.  30 (2016)  4 - p. 373-376 , 2016
Link: https://doi.org/10.1108/..
 
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13

Domo Arigato Mr. Roboto: Emergence of Automated Social Pres..:

van Doorn, Jenny ; Mende, Martin ; Noble, Stephanie M....
Journal of Service Research.  20 (2016)  1 - p. 43-58 , 2016
Link: https://doi.org/10.1177/..
 
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14

"Futurizing" smart service: implications for service resear..:

Wuenderlich, Nancy V. ; Heinonen, Kristina ; Ostrom, Amy L....
Journal of Services Marketing.  29 (2015)  6/7 - p. 442-447 , 2015
Link: https://doi.org/10.1108/..
 
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15

Transformative Service Research: Advancing Our Knowledge Ab..:

Anderson, Laurel ; Ostrom, Amy L.
Journal of Service Research.  18 (2015)  3 - p. 243-249 , 2015
Link: https://doi.org/10.1177/..
 
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