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Reinhold, Olaf
111  Ergebnisse:
Personensuche X
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1

How Integrated Social CRM Affects Business Success: Learnin..:

, In: 2023 IEEE International Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT),
Graser, Max ; Harris, Connor ; Alt, Rainer. - p. 547-554 , 2023
Link: https://doi.org/10.1109/..
 
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2

Artificial Intelligence, Blockchain, Big Data Analytics, Ma..:

, In: 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT),
Lampropoulos, Georgios ; Siakas, Kerstin ; Viana, Julio. - p. 504-510 , 2022
Link: https://doi.org/10.1109/..
 
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3

Gaining Insights on Student Satisfaction by Applying Social..:

, In: Business Information Systems Workshops; Lecture Notes in Business Information Processing,
de Sousa, Gustavo Nogueira ; Lobato, Fabio ; Viana, Julio. - p. 174-185 , 2022
Link: https://doi.org/10.1007/..
 
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4

Ethical Issues in Social CRM: a Literature Review:

, In: 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT),
Viana, Julio A. ; Scisly, Eric ; Reinhold, Olaf - p. 511-518 , 2022
Link: https://doi.org/10.1109/..
 
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5

Social CRM to Reduce Perceived Risks in Online Purchase Beh..:

, In: 2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT),
Das Gracas Conceicao, Dayse Liz ; Viana, Julio A. ; De Muylder, Cristiana Fernandes.. - p. 519-526 , 2022
Link: https://doi.org/10.1109/..
 
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6

Understanding Customer-Induced Orchestration of Services: A..:

, In: Business Information Systems Workshops; Lecture Notes in Business Information Processing,
Viana, Julio ; Alt, Rainer ; Reinhold, Olaf - p. 186-197 , 2022
Link: https://doi.org/10.1007/..
 
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7

Social CRM Tools: A Systematic Mapping Study:

, In: Business Information Systems Workshops; Lecture Notes in Business Information Processing,
Junior, Jorge L. F. Silva ; Viana, Julio ; Reinhold, Olaf... - p. 250-261 , 2020
Link: https://doi.org/10.1007/..
 
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8

Outsourcing of Social CRM Services in German SMEs:

, In: Business Information Systems Workshops; Lecture Notes in Business Information Processing,
Viana, Julio ; van der Zandt, Maarten ; Reinhold, Olaf. - p. 215-228 , 2020
Link: https://doi.org/10.1007/..
 
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9

Social Customer Relationship Management: Fundamentals, Appl.. 

Management for Professionals
Alt, Rainer ; Reinhold, Olaf - 1st ed. 2020 . , 2020
Link: https://doi.org/10.1007/..
 
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10

Social CRM Services in Digital Marketing Agencies: A Prelim..:

, In: Business Information Systems Workshops; Lecture Notes in Business Information Processing,
Viana, Julio ; van der Zandt, Maarten ; Reinhold, Olaf. - p. 383-395 , 2019
Link: https://doi.org/10.1007/..
 
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11

Learnings for an Integrated Social CRM:

, In: Management for Professionals; Social Customer Relationship Management,
Alt, Rainer ; Reinhold, Olaf - p. 103-109 , 2019
Link: https://doi.org/10.1007/..
 
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12

Social CRM: Challenges and Perspectives:

, In: Management for Professionals; Social Customer Relationship Management,
Alt, Rainer ; Reinhold, Olaf - p. 81-102 , 2019
Link: https://doi.org/10.1007/..
 
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13

Social CRM: Four Case Studies:

, In: Management for Professionals; Social Customer Relationship Management,
Alt, Rainer ; Reinhold, Olaf - p. 21-55 , 2019
Link: https://doi.org/10.1007/..
 
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14

Social CRM: Evolution and Building Blocks:

, In: Management for Professionals; Social Customer Relationship Management,
Alt, Rainer ; Reinhold, Olaf - p. 1-19 , 2019
Link: https://doi.org/10.1007/..
 
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15

Social CRM: Tools and Functionalities:

, In: Management for Professionals; Social Customer Relationship Management,
Alt, Rainer ; Reinhold, Olaf - p. 57-80 , 2019
Link: https://doi.org/10.1007/..
 
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