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Proceedings of the 2016 Winter Simulation Conference ,
5
Evaluating the fit of the Erlang A model in high traffic ca..:
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Proceedings of the Winter Simulation Conference ,
7
Does the Erlang C model fit in real call centers?:
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Proceedings of the 40th Conference on Winter Simulation ,
9
A simulation based scheduling model for call centers with u..:
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Proceedings of the 39th conference on Winter simulation: 40 years! The best is yet to come ,
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Partial cross training in call centers with uncertain arriv..:
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Proceedings of the 38th conference on Winter simulation ,
11