Tojib, Dewi
31  Ergebnisse:
Personensuche X
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2

What's Best for Customers: Empathetic Versus Solution-Orien..:

Tojib, Dewi ; Abdi, Elahe ; Tian, Leimin...
International Journal of Social Robotics.  15 (2023)  5 - p. 731-743 , 2023
 
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8

Consumer cross-channel behaviour: is it always planned?:

Maggioni, Isabella ; Sands, Sean James ; Ferraro, Carla Renee...
International Journal of Retail & Distribution Management.  48 (2020)  12 - p. 1357-1375 , 2020
 
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9

Human staff vs. service robot vs. fellow customer: Does it ..:

Ho, Ting Hin ; Tojib, Dewi ; Tsarenko, Yelena
International Journal of Hospitality Management.  87 (2020)  - p. 102501 , 2020
 
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10

The Influence of Online Review Exposure on Reviewers' Inten..:

Rouliez, Paulette ; Tojib, Dewi ; Tsarenko, Yelena
Journal of Hospitality & Tourism Research.  43 (2019)  5 - p. 712-733 , 2019
 
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13

Changing of the Retail Landscape: Who Supports Your Custome..:

, In: Advances in National Brand and Private Label Marketing; Springer Proceedings in Business and Economics,
Ho, Ting Hin ; Tojib, Dewi ; Tsarenko, Yelena - p. 50-53 , 2019
 
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14

Speaking up against service unfairness: The role of negativ..:

Ho, Ting Hin ; Tojib, Dewi ; Khajehzadeh, Saman
Journal of Retailing and Consumer Services.  35 (2017)  - p. 12-19 , 2017
 
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15

Mitigating customers' negative responses to physical presen..:

Tojib, Dewi ; Khajehzadeh, Saman
Journal of Retailing and Consumer Services.  37 (2017)  - p. 109-118 , 2017
 
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