E-LIB Suche - Ergebnisse für: Wirtz, Jochen

1

Metaperception benefits of service robots in uncomfortable ..:

Pitardi, Valentina ; Wirtz, Jochen ; Paluch, Stefanie.
Tourism Management. 105 (2024) - p. 104939 , 2024

Link: https://doi.org/10.1016/..

2

Digital transformation: A multidisciplinary perspective and..:

Paul, Justin ; Ueno, Akiko ; Dennis, Charles...
International Journal of Consumer Studies. 48 (2024) 2 - p. , 2024

Link: https://doi.org/10.1111/..

3

Ethical considerations of service organizations in the info..:

Camilleri, Mark Anthony ; Zhong, Lina ; Rosenbaum, Mark S..
The Service Industries Journal. 44 (2024) 9-10 - p. 634-660 , 2024

Link: https://doi.org/10.1080/..

4

Service robots and their implications for service delivery:

, In: A Research Agenda for Service Marketing,

Wirtz, Jochen ; Kunz, Werner H. ; Paluch, Stefanie. - p. 23-43 , 2024

Link: https://doi.org/10.4337/..

5

Strategies for Developing Customer Loyalty for Services1:

, In: Elgar Encyclopedia of Services,

Wirtz, Jochen ; Chew, Patricia , 2023

Link: https://doi.org/10.4337/..

6

Luxury hospitality: A systematic literature review and rese..:

Jain, Varsha ; Wirtz, Jochen ; Salunke, Parth..
International Journal of Hospitality Management. 115 (2023) - p. 103597 , 2023

Link: https://doi.org/10.1016/..

7

Fluidity and the customer experience in digital platform ec..:

Ramasundaram, Aishwarya ; Pandey, Neeraj ; Shukla, Yupal..
International Journal of Information Management. 69 (2023) - p. 102599 , 2023

Link: https://doi.org/10.1016/..

8

Exploring the nonlinear influence of nonverbal dominance in..:

Lasarov, Wassili ; Orth, Ulrich R. ; Wirtz, Jochen.
Journal of Business Research. 168 (2023) - p. 114201 , 2023

Link: https://doi.org/10.1016/..

9

Service Robots and AI in the Frontline1:

, In: Elgar Encyclopedia of Services,

Paluch, Stefanie ; Wirtz, Jochen ; Kunz, Werner , 2023

Link: https://doi.org/10.4337/..

10

Immersive time (ImT): Conceptualizing time spent in the met..:

Mogaji, Emmanuel ; Wirtz, Jochen ; Belk, Russell W..
International Journal of Information Management. 72 (2023) - p. 102659 , 2023

Link: https://doi.org/10.1016/..

11

Affect-as-Information: Customer and Employee Affective Disp..:

Ashtar, Shelly ; Yom-Tov, Galit B. ; Rafaeli, Anat.
Journal of Service Research. , 2023

Link: https://doi.org/10.1177/..

12

The impact of service robots on customer satisfaction onlin..:

Borghi, Matteo ; Mariani, Marcello M. ; Vega, Rodrigo P..
Psychology & Marketing. 40 (2023) 11 - p. 2355-2369 , 2023

Link: https://doi.org/10.1002/..

13

Artificial intelligence empowered conversational agents: A ..:

Mariani, Marcello M. ; Hashemi, Novin ; Wirtz, Jochen
Journal of Business Research. 161 (2023) - p. 113838 , 2023

Link: https://doi.org/10.1016/..

14

Digital service technologies, service robots, AI, and the s..:

Wirtz, Jochen ; Hofmeister, Johannes ; Chew, Patricia Y. P..
The Service Industries Journal. , 2023

Link: https://doi.org/10.1080/..

15

Balancing Demand and Capacity in Services1:

, In: Elgar Encyclopedia of Services,

Chew, Patricia ; Wirtz, Jochen , 2023

Link: https://doi.org/10.4337/..