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1

The Co-Production of Service: Modeling Services in Contact ..:

Daw, Andrew ; Castellanos, Antonio ; Yom-Tov, Galit B...
Management Science. , 2024

Link: https://doi.org/10.1287/..

2

Markov Process Simulations of Service Systems with Concurre..:

, In: 2023 Winter Simulation Conference (WSC),

Daw, Andrew ; Yom-Tov, Galit B. - p. 698-709 , 2023

Link: https://doi.org/10.1109/..

3

Affect-as-Information: Customer and Employee Affective Disp..:

Ashtar, Shelly ; Yom-Tov, Galit B. ; Rafaeli, Anat.
Journal of Service Research. , 2023

Link: https://doi.org/10.1177/..

4

Decision control and explanations in human-AI collaboration..:

Westphal, Monika ; Vössing, Michael ; Satzger, Gerhard..
Computers in Human Behavior. 144 (2023) - p. 107714 , 2023

Link: https://doi.org/10.1016/..

5

Integrating emotional load into service operations:

Yom-Tov, Galit B. ; Rafaeli, Anat
Queueing Systems. 100 (2022) 3-4 - p. 565-567 , 2022

Link: https://doi.org/10.1007/..

6

Balancing admission control, speedup, and waiting in servic..:

Yom-Tov, Galit B. ; Chan, Carri W.
Queueing Systems. 97 (2021) 1-2 - p. 163-219 , 2021

Link: https://doi.org/10.1007/..

7

The impact of delay announcements on hospital network coord..:

, In: Management science

Dong, Jing ; Yom-Tov, Elad ; Yom-Tov, Galit B.. (2019) 5 - p. 1969-1994

Exemplare: Zentrale;

8

The role of specialized hospital units in infection and mor..:

Carmen, Raïsa ; Yom-Tov, Galit B. ; Van Nieuwenhuyse, Inneke...
PLOS ONE. 14 (2019) 3 - p. e0211694 , 2019

Link: https://doi.org/10.1371/..

9

Customer Sentiment in Web-Based Service Interactions : A..:

, In: Companion Proceedings of the The Web Conference 2018,

Yom-Tov, Galit B. ; Ashtar, Shelly ; Altman, Daniel... - p. 1689-1697 , 2018

Link: https://dl.acm.org/doi/1..

10

The Impact of Delay Announcements on Hospital Network Coord..:

Dong, Jing ; Yom-Tov, Elad ; Yom-Tov, Galit B.
Management Science. , 2018

Link: https://doi.org/10.1287/..

11

Delay guarantee planning of call-back options in time-varyi..:

, In: Proceedings of the 2018 Winter Simulation Conference,

Yom-Tov, Galit B. ; Zeitler, Tali - p. 2084-2094 , 2018

Link: https://dl.acm.org/doi/1..

12

Service Systems with Slowdowns: Potential Failures and Prop..:

Dong, Jing ; Feldman, Pnina ; Yom-Tov, Galit B.
Operations Research. 63 (2015) 2 - p. 305-324 , 2015

Link: http://www.jstor.org/sta..

13

Silent Abandonment in Contact Centers: Estimating Customer ..:

Castellanos, Antonio ; Yom-Tov, Galit B ; Goldberg, Yair
http://arxiv.org/abs/2304.11754. , 2023

Link: http://arxiv.org/abs/230..

14

The Co-Production of Service: Modeling Services in Contact ..:

Daw, Andrew ; Castellanos, Antonio ; Yom-Tov, Galit B..
http://arxiv.org/abs/2004.07861. , 2020

Link: http://arxiv.org/abs/200..

15

The role of specialized hospital units in infection and mor..:

Carmen, Raïsa ; Yom-Tov, Galit B ; Van Nieuwenhuyse, Inneke..
Carmen , R , Yom-Tov , G B , Van Nieuwenhuyse , I , Foubert , B & Ofran , Y 2019 , ' The role of specialized hospital units in infection and mortality risk reduction among patients with hematological cancers ' , PLOS ONE , vol. 14 , no. 3 , 0211694 . https://doi.org/10.1371/journal.pone.0211694. , 2019

Link: https://cris.maastrichtu..

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