E-LIB Suche - Ergebnisse für: Zahorik, Anthony

1

Determining the return on quality (ROQ):

, In: Handbuch Dienstleistungsmanagement / Manfred Bruhn; Heribert Meffert (Hrsg.)

Rust, Roland T. ; Zahorik, Anthony J. ; Keiningham, Timothy L.. (2001) - p. 873-898

Exemplare: TB Nautik 15/5.1 Han.1/Magazin; Zentrale:Magazin 02.x.3795

2

Return on Quality at Chase Manhattan Bank:

Rust, Roland T. ; Keiningham, Timothy ; Clemens, Stephen.
Interfaces. 29 (1999) 2 - p. 62-72 , 1999

Link: https://www.jstor.org/st..

3

What You Don't Know about Customer-Perceived Quality: The R..:

Rust, Roland T. ; Inman, J. Jeffrey ; Jia, Jianmin.
Marketing Science. 18 (1999) 1 - p. 77-92 , 1999

Link: https://www.jstor.org/st..

4

Determining the Return on Quality (ROQ):

, In: Handbuch Dienstleistungsmanagement,

Rust, Roland T. ; Zahorik, Anthony J. ; Keiningham, Timothy L. - p. 865-890 , 1998

Link: https://doi.org/10.1007/..

5

Return on Quality (ROQ): Making Service Quality Financially..:

Rust, Roland T. ; Zahorik, Anthony J. ; Keiningham, Timothy L.
Journal of Marketing. 59 (1995) 2 - p. 58-70 , 1995

Link: https://www.jstor.org/st..

6

A nonhierarchical brand switching model for inferring marke..:

Zahorik, Anthony J.
European Journal of Operational Research. 76 (1994) 2 - p. 344-358 , 1994

Link: https://doi.org/10.1016/..

7

Customer satisfaction, customer retention, and market share:

Rust, Roland T. ; Zahorik, Anthony J.
Journal of Retailing. 69 (1993) 2 - p. 193-215 , 1993

Link: https://doi.org/10.1016/..

8

Determining The Competitive Structure of Product-Markets: P..:

Shocker, Allan D. ; Stewart, David W. ; Zahorik, Anthony J.
Journal of Managerial Issues. 2 (1990) 2 - p. 127-159 , 1990

Link: https://www.jstor.org/st..

9

Network programming models for production scheduling in mul..:

, In: Management science

Zahorik, Anthony ; Thomas, L. Joseph ; Trigeiro, William W.. (1984) 3 - p. 308-325

Exemplare: Zentrale;

10

Competitive Market Structure Analysis: A Comment on Problem:

Shocker, Allan D. ; Zahorik, Anthony J. ; Stewart, David W.
Journal of Consumer Research. 11 (1984) 3 - p. 836-841 , 1984

Link: https://www.jstor.org/st..

11

Network Programming Models for Production Scheduling in Mul..:

Zahorik, Anthony ; Thomas, L. Joseph ; Trigeiro, William W.
Management Science. 30 (1984) 3 - p. 308-325 , 1984

Link: https://www.jstor.org/st..

12

Competitive Market Structure Analysis: A Comment on Problem:

Shocker, Allan D. ; Zahorik, Anthony J. ; Stewart, David W.
Journal of Consumer Research. 11 (1984) 3 - p. 836 , 1984

Link: https://doi.org/10.1086/..