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Gensler, D
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1

The late medieval university as an institution of learning 

, In: "Herbst des Mittelalters"? / hrsg. von Jan A. Aertsen und Martin Pickavé
more learning or more institution? 
Gensler, Marek. (2004)  - p. 147-156
Copies:  Zentrale:E03 a hil 552 7t/916
 
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2

Customer relationship management processes in retail bankin 

, In: Strukturwandel der Wertschöpfung im Bankgeschäft / Sven C. Berger
best practice and business value evaluation 
Berger, Sven C. ; Gensler, Sonja ; Skiera, Bernd.. (2009)  - p. 65-86
Copies:  Zentrale:E02 a swl 222/398; BB WiWi: 11a swl 222/398a
 
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3

Multi-channel management and its impact on customers' purch..:

, In: Modern concepts of the theory of the firm / G. Fandel ... (eds.). In collab. with H. Raubenheimer ...
Skiera, Bernd. (2004)  - p. 122-137
Copies:  Zentrale:E02 a bwl 037/178; BB WiWi: 11a bwl 037/178a
 
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