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Baker, Kathy
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1

Managing service failure and recoveries:

, In: The Routledge handbook of tourism experience management and marketing / edited by Saurabh Kumar Dixit
Kim, Kawon Kathy ; Baker, Melissa A.. (2020)  - p. 352-360
Copies: Zentrale; TB BHV;
 
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2

The service experiencescape:

, In: The Routledge handbook of tourism experience management and marketing / edited by Saurabh Kumar Dixit
Baker, Melissa A. ; Kim, Kawon Kathy. (2020)  - p. 150-158
Copies: Zentrale; TB BHV;
 
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3

Für immer Adaline:

Paskowitz, Salvador ; Krieger, Lee Toland ; Lively, Blake... , 2015
Copies:  Zentrale/Mediathek: ph 4920
 
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4

Der Jane Austen Club:

Baker, Kathy ; Bello, Maria ; Blucas, Marcus P... , 2008
Copies:  Zentrale/Mediathek: ph 1677
 
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