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Journal of marketing / American Marketing Association
1
Service quality
, In:the impact of frequency, timing, proximity, and sequence of...
Copies:
Zentrale: z bwl 419 jc/922; Zentrale:Magazin Zs fb 3922
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Advances in banking technology and management / Vadlamani Ravi, [ed.]
2
The CRM process and the banking industry
, In:insights from the marketing literature
Copies:
BB WiWi: 11a swl 235/432
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