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Hull, J. Joe
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Service innovation 

, In: The handbook of innovation and services / ed. by Fai͏̈z Gallouj; Faridah Djellal
development, delivery and performance 
Tidd, Joseph ; Hull, Frank M.. (2010)  - p. 250-278
Copies:  Zentrale:E02 a swl 040/562
 
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