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Emotional labor in the 21st century / ed. by Alicia A. Grandey; James M. Diefendorff and Deborah E. Rupp
1
Emotional labor across five levels of analysis
, In:past, present, future
Copies:
Zentrale:E02 a bwl 118/904
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Research companion to emotion in organizations / ed. by Neal M. Ashkanasy and Cary L. Cooper
2
Learning to face emotional intelligence
, In:training and workplace applications
Copies:
TB BHV: wir 383/39