Chan, Che-Man
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Strengthening customer loyalty through intimacy and passion 

, In: Journal of marketing research / American Marketing Association
roles of customer-firm affection and customer-staff relatio... 
Yim, Chi-kin. (2008)  6 - p. 741-756
Copies:  Zentrale: z bwl 419 jc/085; Zentrale:Magazin Zs fb 4085
 
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