Ilie, Virginia
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Can online wait be managed? 

, In: Management information systems / Management Information Systems Research Center (MISRC) of the University of Minnesota Center (MISRC)
the effect of filler interfaces and presentation modes on p... 
Lee, Younghwa ; Chen, Andrew N. K. ; Ilie, Virginia. (2012)  2 - p. 365-394
Copies:  Zentrale:Magazin Zs ff 1190
 
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