Pang, Sandy H.
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A RFID-based recursive process mining system for quality as..:

, In: International journal of production research / Institution of Production Engineers ; American Institute of Industrial Engineers ; Society of Manufacturing Engineers
Lee, C. K. H. ; Ho, G. T. S. ; Pang, G. K. H... (2014)  14 - p. 4216-4238
Copies: Zentrale;
 
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Customer reactions to service separation:

, In: Journal of marketing / American Marketing Association
Keh, Hean Tat. (2010)  2 - p. 55-70
Copies:  Zentrale: z bwl 419 jc/922; Zentrale:Magazin Zs fb 3922
 
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