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Salmen, Sonja
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Electronic Customer Care, der überlegene Weg zur E-Loyality:

, In: Handbuch Electronic Customer Care,
Salmen, Sonja M. - p. 121-141 , 2004
Link: https://doi.org/10.1007/..
 
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Electronic Customer Care im Spannungsfeld zwischen Unterneh..:

, In: Handbuch Electronic Customer Care,
Salmen, Sonja M. ; Gröschel, Michael - p. 3-21 , 2004
Link: https://doi.org/10.1007/..
 
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