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Ostrom, Amy L.
78
results:
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Online (78)
Mediatypes
E-Books (2)
Articles (Online) (56)
Bookchapter (Online) (2)
OpenAccess-fulltext (18)
Languages
english (68)
swedish (1)
Sorted by: Relevance
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?
1
Service Research Priorities: Managing and Delivering Servic..:
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
...
Journal of Service Research. 24 (2021) 3 - p. 329-353 , 2021
Link:
https://doi.org/10.1177/..
?
2
Service Research Priorities: Designing Sustainable Service ..:
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
...
Journal of Service Research. 24 (2021) 4 - p. 462-479 , 2021
Link:
https://doi.org/10.1177/..
?
3
Consumers on the Job: Contextualization Crafting in Expert ..:
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
...
Journal of Service Research. 24 (2021) 4 - p. 520-541 , 2021
Link:
https://doi.org/10.1177/..
?
4
Elevating the human experience (HX) through service researc..:
Fisk, Raymond P.
;
Alkire (née Nasr), Linda
;
Anderson, Laurel
...
Journal of Service Management. 31 (2020) 4 - p. 615-635 , 2020
Link:
https://doi.org/10.1108/..
?
5
Intercultural competence and customer facial recognition:
Henderson, Geraldine Rosa
;
Rank-Christman, Tracy
;
White, Tiffany Barnett
...
Journal of Services Marketing. 32 (2018) 5 - p. 570-580 , 2018
Link:
https://doi.org/10.1108/..
?
6
Customer Acceptance of AI in Service Encounters: Understand..:
, In:
Handbook of Service Science, Volume II; Service Science: Research and Innovations in the Service Economy
,
Ostrom, Amy L.
;
Fotheringham, Darima
;
Bitner, Mary Jo
- p. 77-103 , 2018
Link:
https://doi.org/10.1007/..
?
7
Activating Consumers for Better Service Coproduction Outcom..:
Mende, Martin
;
Scott, Maura L.
;
Bitner, Mary Jo
.
Journal of Public Policy & Marketing. 36 (2017) 1 - p. 137-155 , 2017
Link:
https://www.jstor.org/st..
?
8
Activating Consumers for Better Service Coproduction outcom..:
Mende, Martin
;
Scott, Maura L.
;
Bitner, Mary Jo
.
Journal of Public Policy & Marketing. 36 (2017) 1 - p. 137-155 , 2017
Link:
https://doi.org/10.1509/..
?
9
Responsibility and Well-Being: Resource Integration Under R..:
Anderson, Laurel
;
Spanjol, Jelena
;
Jefferies, Josephine Go
...
Journal of Public Policy & Marketing. 35 (2016) 2 - p. 262-279 , 2016
Link:
http://www.jstor.org/sta..
?
10
Billions of impoverished people deserve to be better served..:
Fisk, Raymond P P.
;
Anderson, Laurel
;
Bowen, David E.
...
Journal of Service Management. 27 (2016) 1 - p. 43-55 , 2016
Link:
https://doi.org/10.1108/..
?
11
Domo Arigato Mr. Roboto: Emergence of Automated Social Pres..:
van Doorn, Jenny
;
Mende, Martin
;
Noble, Stephanie M.
...
Journal of Service Research. 20 (2016) 1 - p. 43-58 , 2016
Link:
https://doi.org/10.1177/..
?
12
Retrospective: the effect of guarantees on consumers' evalu..:
Ostrom, Amy L.
;
Iacobucci, Dawn
Journal of Services Marketing. 30 (2016) 4 - p. 373-376 , 2016
Link:
https://doi.org/10.1108/..
?
13
Responsibility and Well-Being: Resource Integration under R..:
Anderson, Laurel
;
Spanjol, Jelena
;
Jefferies, Josephine Go
...
Journal of Public Policy & Marketing. 35 (2016) 2 - p. 262-279 , 2016
Link:
https://doi.org/10.1509/..
?
14
Transformative Service Research: Advancing Our Knowledge Ab..:
Anderson, Laurel
;
Ostrom, Amy L.
Journal of Service Research. 18 (2015) 3 - p. 243-249 , 2015
Link:
https://doi.org/10.1177/..
?
15
Service Research Priorities in a Rapidly Changing Context:
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
..
Journal of Service Research. 18 (2015) 2 - p. 127-159 , 2015
Link:
https://doi.org/10.1177/..
1-15