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Armstrong, Anne K.
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A model for analyzing quality in the service delivery proce..:

, In: The service productivity and quality challenge / ed. by Patrick T. Harker
Armstrong, Pamela K.. (1995)  - p. 311-342
Copies:  Zentrale:E02 a swl 042 mb/314
 
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Making the business case for RFID:

, In: Dynamics in Logistics / Hans-Dietrich Haasis ; Hans-Jörg Kreowski ; Bernd Scholz-Reiter, eds.
Hardgrave, Bill ; Riemenschneider, Cynthia K. ; Armstrong, Deborah J.. (2008)  - p. 25-35
Copies: Zentrale; TB BHV; BB WiWi;
 
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