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Brandt, Jan-Ole
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Die CRM-Scorecard - strategische Steuerung und Analyse kund..:

, In: Customer Relationship Management im Handel / Dieter Ahlert ..., Hrsg.
Schwab, Wolfgang ; Romann, Jan-Ole. (2002)  - p. 381-396
Copies:  TB BHV: wir 235/29; Zentrale:E02 a swl 918.3/782
 
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Anticipatory behavior of software agents in self-organizing..:

, In: Anticipation across disciplines / Mihai Nadin editor
Berndt, Jan Ole ; Herzog, Otthein. (2016)  - p. 231-253
Copies:  Zentrale:E02 a inf 701 m/169
 
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