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Gröschel, Sonja
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Electronic Customer Care im Spannungsfeld zwischen Unterneh..:
, In:
Handbuch Electronic Customer Care / Sonja M. Salmen ... (Hrsg.)
Salmen, Sonja M.
;
Gröschel, Michael
. (2004) - p. 3-21
Copies:
Zentrale
;
TB BHV
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BB WiWi
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1-1
