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1

Service engineering in action: the Palm/Erlang-A queue, wit..:

, In: Advances in services innovations / Dieter Spath ... (eds.)

Mandelbaum, Avishai ; Zeltyn, Sergey. (2007) - p. 17-45

Copies: TB Nautik 15/5.1 Adv. 1/Magazin

2

From project to process management: an empirically-based fr..:

, In: Design of operations systems / ed. by David Bennett

Mandelbaum, Avi ; Nguyen, Viên ; Schwerer, Elizabeth.. (2006) - p. 30-63

Copies: BB WiWi: 11a bwl 064.5/063-2

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