Zhou, Hong-Mei
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Rethinking social CRM design 

, In: Handbook of strategic e-business management / Francisco J. Martínez López, ed.
a service-dominant logic perspective 
Chen, Hong-mei ; Vargo, Stephen L.. (2014)  - p. 767-784
Copies:  BB WiWi: 11a swl 050/535
 
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