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Chan, Anthony
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Service productivity in IT 

, In: Managing service productivity / Ali Emrouznejad ... Eds.
a network efficiency measure with application to communicat... 
Ajibesin, Adeyemi Abel ; Ventura, Neco ; Murgu, Alexandru.. (2014)  - p. 241-261
Copies:  Zentrale:E02 a swl 040/648; BB WiWi: 11a swl 040/648a
 
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