E-LIB Suche - Ergebnisse für: Chase, Richard B.

1

Optimizing Customer Involvement: How Close Should You Be to..:

Sampson, Scott E. ; Chase, Richard B.
California Management Review. , 2022

Link: https://doi.org/10.1177/..

2

Customer contact in a digital world:

Sampson, Scott E. ; Chase, Richard B.
Journal of Service Management. 31 (2020) 6 - p. 1061-1069 , 2020

Link: https://doi.org/10.1108/..

3

The customer service solution: managing emotions, trust, an..:

Dasu, Sriram ; Chase, Richard B , 2013

Link: https://learning.oreilly..

4

The science of service systems

Service science: research and innovations in the service economy

Demirkan, Haluk ; Chase, Richard B. , 2011

Copies: Zentrale:E02 a swl 040/710

5

Uncertainty Avoidance as a Moderator of the Relationship be..:

Reimann, Martin ; Lünemann, Ulrich F. ; Chase, Richard B.
Journal of Service Research. 11 (2008) 1 - p. 63-73 , 2008

Link: https://doi.org/10.1177/..

6

Experience, Service Operations Strategy, and Services as De..:

Voss, Chris ; Roth, Aleda V. ; Chase, Richard B.
Production and Operations Management. 17 (2008) 3 - p. 247-266 , 2008

Link: https://doi.org/10.3401/..

7

A history of research in service operations: What's the big..:

Chase, Richard B. ; Apte, Uday M.
Journal of Operations Management. 25 (2006) 2 - p. 375-386 , 2006

Link: https://doi.org/10.1016/..

8

A Tale of Two Countries' Conservatism, Service Quality, and..:

Voss, Christopher A. ; Roth, Aleda V. ; Rosenzweig, Eve D...
Journal of Service Research. 6 (2004) 3 - p. 212-230 , 2004

Link: https://doi.org/10.1177/..

9

It's time to get to first principles in service design:

Chase, Richard B.
Managing Service Quality: An International Journal. 14 (2004) 2/3 - p. 126-128 , 2004

Link: https://doi.org/10.1108/..

10

Human issues in service design:

Cook, Lori S. ; Bowen, David E. ; Chase, Richard B....
Journal of Operations Management. 20 (2002) 2 - p. 159-174 , 2002

Link: https://doi.org/10.1016/..

11

Antecedents of New Service Development Effectiveness: An Ex..:

Froehle, Craig M. ; Roth, Aleda V. ; Chase, Richard B..
Journal of Service Research. 3 (2000) 1 - p. 3-17 , 2000

Link: https://doi.org/10.1177/..

12

INTRODUCTION TO THE SPECIAL ISSUE ON SERVICE MARKETING AND ..:

Rust, Roland T. ; Chase, Richard B.
Production and Operations Management. 8 (1999) 3 - p. 207-207 , 1999

Link: https://doi.org/10.1111/..

13

THE IMPACT OF HUMAN ERROR ON DELIVERING SERVICE QUALITY:

Stewart, Douglas M. ; Chase, Richard B.
Production and Operations Management. 8 (1999) 3 - p. 240-263 , 1999

Link: https://doi.org/10.1111/..

14

THE ACQUISITION OF ROUTE AND SURVEY KNOWLEDGE FROM COMPUTER..:

ROSSANO, MATT J. ; WEST, SANDRA O. ; ROBERTSON, TRAVIS J...
Journal of Environmental Psychology. 19 (1999) 2 - p. 101-115 , 1999

Link: https://doi.org/10.1006/..

15

Operations management: internationalization and interdiscip..:

Chase, Richard B. ; Zhang, Alex
International Journal of Operations & Production Management. 18 (1998) 7 - p. 663-667 , 1998

Link: https://doi.org/10.1108/..