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Collier, Joel E
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1

You can't touch this: Driving purchase justification for he..:

Krallman, Alexandra ; Barnes, Donald C. ; Lastner, Matthew M..
Journal of Business Research.  155 (2023)  - p. 113436 , 2023
Link: https://doi.org/10.1016/..
 
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2

Ideally human-ish: How anthropomorphized do you have to be ..:

Barney, Christian ; Hancock, Tyler ; Esmark Jones, Carol L...
Journal of Retailing.  98 (2022)  4 - p. 685-705 , 2022
Link: https://doi.org/10.1016/..
 
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3

Perceived market orientation in the product return experien..:

Moore, Robert S. ; Collier, Joel E. ; Williams, Zachary.
Journal of Marketing Theory and Practice.  28 (2020)  3 - p. 213-225 , 2020
Link: https://doi.org/10.1080/..
 
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4

Idiosyncratic service experiences: When customers desire th..:

Collier, Joel E. ; Barnes, Donald C. ; Abney, Alexandra K..
Journal of Business Research.  84 (2018)  - p. 150-161 , 2018
Link: https://doi.org/10.1016/..
 
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5

Experiential Purchase Quality: Exploring the Dimensions and..:

Pelletier, Mark J. ; Collier, Joel E.
Journal of Service Research.  21 (2018)  4 - p. 456-473 , 2018
Link: https://doi.org/10.1177/..
 
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6

Giving back the "self" in self service: customer preference..:

Collier, Joel E. ; Breazeale, Michael ; White, Allyn
Journal of Services Marketing.  31 (2017)  6 - p. 604-617 , 2017
Link: https://doi.org/10.1108/..
 
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7

Multiple paths to customer delight: the impact of effort, e..:

Barnes, Donald C. ; Collier, Joel E. ; Howe, Vince.
Journal of Services Marketing.  30 (2016)  3 - p. 277-289 , 2016
Link: https://doi.org/10.1108/..
 
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8

How customers view self-service technologies:

, In: MIT sloan management review / publ. quarterly by the Massachussetts Institute of Technology at the MIT Sloan School of Management
Kimes, Sheryl E. ; Collier, Joel E.. (2015/16)  1 - p. 25-26
Copies:  Zentrale:E02 z bwl 037/294; Zentrale:Magazin Zs fc 7294
 
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9

Self-service delight: Exploring the hedonic aspects of self..:

Collier, Joel E. ; Barnes, Donald C.
Journal of Business Research.  68 (2015)  5 - p. 986-993 , 2015
Link: https://doi.org/10.1016/..
 
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10

How customers view self-service technologies: there can be ..:

Kimes, Sheryl E ; Collier, Joel E , 2015
Link: https://learning.oreilly..
 
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11

Why the little things matter: Exploring situational influen..:

Collier, Joel E. ; Moore, Robert S. ; Horky, Alisha.
Journal of Business Research.  68 (2015)  3 - p. 703-710 , 2015
Link: https://doi.org/10.1016/..
 
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12

Tailoring to Customers' Needs: Understanding How to Promote..:

Wilder, Kelly M. ; Collier, Joel E. ; Barnes, Donald C.
Journal of Service Research.  17 (2014)  4 - p. 446-459 , 2014
Link: https://doi.org/10.1177/..
 
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13

Investigating the Employee's Perspective of Customer Deligh:

Barnes, Donald C. ; Collier, Joel E. ; Ponder, Nicole.
Journal of Personal Selling & Sales Management.  33 (2013)  1 - p. 91-104 , 2013
Link: https://doi.org/10.2753/..
 
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14

INVESTIGATING THE EMPLOYEE'S PERSPECTIVE OF CUSTOMER DELIGH:

Barnes, Donald C. ; Collier, Joel E. ; Ponder, Nicole.
The Journal of Personal Selling and Sales Management.  33 (2013)  1 - p. 91-104 , 2013
Link: http://dx.doi.org/10.275..
 
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15

The Effects of Perceived Fairness on Customer Responses to ..:

White, Allyn ; Breazeale, Michael ; Collier, Joel E.
Journal of Retailing.  88 (2012)  2 - p. 250-261 , 2012
Link: https://doi.org/10.1016/..
 
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