Halvorsrud, Ragnhild
46  results:
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1

Dual-Perspective Modeling of Patient Pathways: A Case Study..:

, In: Communications in Computer and Information Science; Digital Health and Wireless Solutions,
 
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2

Visual Modeling of Multiple Sclerosis Patient Pathways: The..:

, In: Communications in Computer and Information Science; Digital Health and Wireless Solutions,
 
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4

On track on the care pathway: Care coordination, informatio..:

Melby, Line ; Gjermestad, Kristine ; Solem, Ingrid K L.
International Journal of Integrated Care.  23 (2023)  S1 - p. 597 , 2023
 
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6

"My Heart Jumped. Do I Have Cancer?"—Results of a Co-design..:

, In: Human-Centered Service Design for Healthcare Transformation,
 
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7

Customer Journey:

, In: Elgar Encyclopedia of Services,
 
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8

Co-designing Tools to Support Self-mastering of Multiple Sc..:

, In: Service Design Practices for Healthcare Innovation,
 
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9

It's Not My Problem: How Healthcare Models Relate to SME Cy..:

, In: HCI for Cybersecurity, Privacy and Trust; Lecture Notes in Computer Science,
 
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10

Communicating Service Offers in a Conversational User Inter..:

, In: 32nd Australian Conference on Human-Computer Interaction,
 
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11

Customer journey heatmaps : a wake-up call:

, In: Proceedings of the 10th Nordic Conference on Human-Computer Interaction,
 
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12

Managing Complex Patient Journeys in Healthcare:

, In: Service Design and Service Thinking in Healthcare and Hospital Management,
 
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13

Strengthening customer relationships through Customer Journ..:

, In: Innovating for trust / edited by Marika Lüders (University of Oslo and SINTEF, Norway), Tor W. Andreassen (NHH Norwegian School of Economics, Norway), Simon Clatworthy (The Oslo School of Architecture and Design, Norway), Tore Hillestad (NHH Norwegian School of Economics, Norway)
Halvorsrud, Ragnhild ; Kvale, Knut. (2017)  - p. 183-200
Copies:  Zentrale:E02 a vwl 448/772
 
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15

Improving service quality through customer journey analysis:

Halvorsrud, Ragnhild ; Kvale, Knut ; Følstad, Asbjørn
Journal of Service Theory and Practice.  26 (2016)  6 - p. 840-867 , 2016
 
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