E-LIB Suche - Ergebnisse für: Heinonen, Kristina

1

Ordinary customer experience: Conceptualization, characteri..:

Heinonen, Kristina ; Lipkin, Michaela
Psychology & Marketing. 40 (2023) 9 - p. 1720-1736 , 2023

Link: https://doi.org/10.1002/..

2

Resilience and Renewal through Imposed Service Innovation:

, In: Elgar Encyclopedia of Services,

Heinonen, Kristina , 2023

Link: https://doi.org/10.4337/..

3

Quantifying the influence of customer experience on consume..:

Klaus, Phil ; Kuppelwieser, Volker G. ; Heinonen, Kristina
Journal of Retailing and Consumer Services. 73 (2023) - p. 103375 , 2023

Link: https://doi.org/10.1016/..

4

Customer-to-Customer Interactions in Service:

, In: The Palgrave Handbook of Service Management,

Heinonen, Kristina ; Nicholls, Richard - p. 629-654 , 2022

Link: https://doi.org/10.1007/..

5

Characterizing Ex situ Value: A Customer-Dominant Perspecti..:

Heinonen, Kristina
Journal of Travel Research. 62 (2022) 8 - p. 1707-1721 , 2022

Link: https://doi.org/10.1177/..

6

Crafting customer insight: What we can learn from the reviv..:

Schauman, Sebastian ; Heinonen, Kristina ; Holmlund, Maria
Business Horizons. 64 (2021) 2 - p. 261-271 , 2021

Link: https://doi.org/10.1016/..

7

A customer-centric five actor model for sustainability and ..:

van Riel, Allard C.R. ; Andreassen, Tor W. ; Lervik-Olsen, Line...
Journal of Business Research. 136 (2021) - p. 389-401 , 2021

Link: https://doi.org/10.1016/..

8

Reframing service innovation: COVID-19 as a catalyst for im..:

Heinonen, Kristina ; Strandvik, Tore
Journal of Service Management. 32 (2020) 1 - p. 101-112 , 2020

Link: https://doi.org/10.1108/..

9

Editorial:

Heinonen, Kristina ; Kietzmann, Jan ; Pitt, Leyland F.
Journal of Service Management. 31 (2020) 2 - p. 137-143 , 2020

Link: https://doi.org/10.1108/..

10

Frontline employees' motivation to align with value proposi..:

Liewendahl, Helena Elisabeth ; Heinonen, Kristina
Journal of Business & Industrial Marketing. 35 (2020) 3 - p. 420-436 , 2020

Link: https://doi.org/10.1108/..

11

Towards a Better Understanding of Smart Services - A Cross-..:

, In: Exploring Service Science; Lecture Notes in Business Information Processing,

Korper, Ana Kuštrak ; Purrmann, Maren ; Heinonen, Kristina. - p. 164-173 , 2020

Link: https://doi.org/10.1007/..

12

The Impact of Friendship on Entrepreneurial Decision-Making..:

, In: Developments in Marketing Science: Proceedings of the Academy of Marketing Science; Finding New Ways to Engage and Satisfy Global Customers,

Eriksson, Theresa ; Pitt, Christine ; Flostrand, Andrew. - p. 123-124 , 2019

Link: https://doi.org/10.1007/..

13

Future Service Technologies – Is Service Research on Track ..:

Kunz, Werner H. ; Heinonen, Kristina ; Lemmink, Jos
Werner Kunz, Kristina Heinonen, Jos Lemmink (2019): Future Service Technologies – Is Service Research on Track with Business Reality?," Journal of Services Marketing, Vol. 33, 4, 479-487. , 2019

Link: https://ssrn.com/abstrac..

14

Revealing business customers' hidden value formation in ser..:

Strandvik, Tore ; Heinonen, Kristina ; Vollmer, Sanna
Journal of Business & Industrial Marketing. 34 (2019) 6 - p. 1145-1159 , 2019

Link: https://doi.org/10.1108/..

15

Customer-dominant logic and the need for exploring app usag..:

Lemmink, Jos ; Franzelova, Iva ; Säaksjärvi, Maria.
Journal of Indian Business Research. 11 (2019) 1 - p. 50-59 , 2019

Link: https://doi.org/10.1108/..