E-LIB Suche - Ergebnisse für: KRISTENSEN, KAI

1

Is the NPS a trustworthy performance measure?:

Kristensen, Kai ; Eskildsen, Jacob
The TQM Journal. 26 (2014) 2 - p. 202-214 , 2014

Link: https://doi.org/10.1108/..

2

The Relationship Between SERVQUAL, National Customer Satisf..:

Kristensen, Kai ; Eskildsen, Jacob
Quality Management Journal. 19 (2012) 2 - p. 47-61 , 2012

Link: https://doi.org/10.1080/..

3

The impact of the recent banking crisis on customer loyalty..:

Skowron, Lukasz ; Kristensen, Kai
The TQM Journal. 24 (2012) 6 - p. 480-497 , 2012

Link: https://doi.org/10.1108/..

4

The relationship between job satisfaction and national cult..:

Eskildsen, Jacob ; Kristensen, Kai ; Gjesing Antvor, Henrik.
The TQM Journal. 22 (2010) 4 - p. 369-378 , 2010

Link: https://doi.org/10.1108/..

5

People management as indicator of business excellence: the ..:

Haffer, Rafał ; Kristensen, Kai ; Sinha, Madhav
The TQM Journal. 22 (2010) 4 - p. 386-398 , 2010

Link: https://doi.org/10.1108/..

6

Customer satisfaction and customer loyalty as predictors of..:

Eskildsen, Jacob ; Kristensen, Kai
Total Quality Management & Business Excellence. 19 (2008) 7-8 - p. 843-853 , 2008

Link: https://doi.org/10.1080/..

7

Gopal Kanji. An academic entrepreneur:

Kristensen, Kai
Total Quality Management & Business Excellence. 19 (2008) 7-8 - p. 681-682 , 2008

Link: https://doi.org/10.1080/..

8

Developing versus developed companies in Business Excellenc..:

Haffer, Rafał ; Kristensen, Kai
Total Quality Management & Business Excellence. 19 (2008) 7-8 - p. 763-775 , 2008

Link: https://doi.org/10.1080/..

9

Customer Satisfaction – The Roleof Transparency:

Eskildsen, Jacob ; Kristensen, Kai
Total Quality Management & Business Excellence. 18 (2007) 1-2 - p. 39-47 , 2007

Link: https://doi.org/10.1080/..

10

Enhancing importance‐performance analysis:

Eskildsen, Jacob K. ; Kristensen, Kai
International Journal of Productivity and Performance Management. 55 (2006) 1 - p. 40-60 , 2006

Link: https://doi.org/10.1108/..

11

Determinants of absenteeism in a large Danish bank:

Kristensen, Kai ; Jørn Juhl, Hans ; Eskildsen, Jacob...
The International Journal of Human Resource Management. 17 (2006) 9 - p. 1645-1658 , 2006

Link: https://doi.org/10.1080/..

12

Accountable Business Performance Measurement for Sustainabl..:

Kristensen, Kai ; Westlund, Anders H.
Total Quality Management & Business Excellence. 15 (2004) 5-6 - p. 629-643 , 2004

Link: https://doi.org/10.1080/..

13

Work motivation and job satisfaction in the Nordic countrie:

Eskildsen, Jacob K. ; Kristensen, Kai ; Westlund, Anders H.
Employee Relations. 26 (2004) 2 - p. 122-136 , 2004

Link: https://doi.org/10.1108/..

14

Private versus public sector excellence:

Eskildsen, Jacob K. ; Kristensen, Kai ; Jørn Juhl, Hans
The TQM Magazine. 16 (2004) 1 - p. 50-56 , 2004

Link: https://doi.org/10.1108/..

15

The Drivers of Customer Satisfaction and Loyalty. The Case ..:

Eskildsen, Jacob ; Kristensen, Kai ; JØrn Juhl, Hans.
Total Quality Management & Business Excellence. 15 (2004) 5-6 - p. 859-868 , 2004

Link: https://doi.org/10.1080/..