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Khantimirov, Denis
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1

Dissatisfaction after service failures as a realized transa..:

Khantimirov, Denis ; Karande, Kiran ; Ford, John
Journal of Retailing and Consumer Services.  52 (2020)  - p. 101896 , 2020
Link: https://doi.org/10.1016/..
 
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2

Complaint as a persuasion attempt: Front line employees' pe..:

Khantimirov, Denis ; Karande, Kiran
Journal of Retailing and Consumer Services.  43 (2018)  - p. 68-76 , 2018
Link: https://doi.org/10.1016/..
 
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3

Scoring More After Service Failures: Why Do Customers Overc..:

Khantimirov, Denis
Services Marketing Quarterly.  39 (2018)  2 - p. 124-139 , 2018
Link: https://doi.org/10.1080/..
 
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4

Market Share as a Measure of Performance: Conceptual Issues..:

Khantimirov, Denis
http://www.jormonline.com/index.php/jorm/article/view/198/pdf_48.  , 2017
Link: http://www.jormonline.co..
 
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5

Three Essays on Opportunistic Claiming Behavior in a Servic..:

Khantimirov, Denis
https://digitalcommons.odu.edu/businessadministration_etds/26.  , 2015
Link: https://digitalcommons.o..
 
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6

Effects of Political and Business Ties on Developing Market..:

Khantimirov, Denis
https://www.worldscholars.org/index.php/ajbm/article/view/604/pdf.  , 2014
Link: https://www.worldscholar..
 
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