Levesque, Terrence J.
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2

Service Problems and Recovery Stratégies: An Experiment:

Levesque, Terrence J. ; McDougall, Gordon H.G.
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration.  17 (2000)  1 - p. 20-37 , 2000
 
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3

Waiting for service: the effectiveness of recovery strategi..:

McDougall, Gordon H.G. ; Levesque, Terrence J.
International Journal of Contemporary Hospitality Management.  11 (1999)  1 - p. 6-15 , 1999
 
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4

The Effectiveness of Recovery Strategies After Service Fail..:

McDougall, Gordon ; Levesque, Terrence
Journal of Hospitality & Leisure Marketing.  5 (1998)  2-3 - p. 27-49 , 1998
 
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6

Determinants of customer satisfaction in retail banking:

Levesque, Terrence ; McDougall, Gordon H.G.
International Journal of Bank Marketing.  14 (1996)  7 - p. 12-20 , 1996
 
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7

A socio‐economic assessment of complaints about airport noi..:

Gillen, David W. ; Levesque, Terrence J.
Transportation Planning and Technology.  18 (1994)  1 - p. 45-55 , 1994
 
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8

Modelling the Effects of Airport Noise on Residential Housi..:

Levesque, Terrence J.
Journal of Transport Economics and Policy.  28 (1994)  2 - p. 199-210 , 1994
 
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9

Party voting discipline and the power of parties, legislato..:

Marc Kilgour, D. ; Levesque, Terrence J.
European Journal of Political Economy.  1 (1985)  4 - p. 539-561 , 1985
 
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11

Citizen and Provincial Power Under Alternative Amending For..:

Levesque, Terrence J. ; Moore, James W.
Canadian Journal of Political Science.  17 (1984)  1 - p. 157-166 , 1984
 
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12

Citizen and Provincial Power under Alternative Amending For..:

Levesque, Terrence J. ; Moore, James W.
Canadian Journal of Political Science / Revue canadienne de science politique.  17 (1984)  1 - p. 157-166 , 1984
 
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