E-LIB Suche - Ergebnisse für: Lewis, Barbara R

1

Factors that affect consumers' cross-buying intention: A mo..:

Soureli, Magdalini ; Lewis, Barbara R ; Karantinou, Kalipso M
Journal of Financial Services Marketing. 13 (2008) 1 - p. 5-16 , 2008

Link: https://doi.org/10.1057/..

2

Charity E‐volution? An evaluation of the attitudes of UK ch..:

Goatman, Anna K. ; Lewis, Barbara R.
International Journal of Nonprofit and Voluntary Sector Marketing. 12 (2006) 1 - p. 33-46 , 2006

Link: https://doi.org/10.1002/..

3

Changing perspectives on customer behaviour:

Karantinou, Kalipso M. ; Hogg, Margaret K. ; Lewis, Barbara R.
Journal of Consumer Behaviour. 5 (2006) 2 - p. 97-101 , 2006

Link: https://doi.org/10.1002/..

4

The antecedents of consumer loyalty in retail banking:

Lewis, Barbara R ; Soureli, Magdalini
Journal of Consumer Behaviour. 5 (2006) 1 - p. 15-31 , 2006

Link: https://doi.org/10.1002/..

5

Service recovery in the airline industry: a cross‐cultural ..:

Lorenzoni, Natalia ; Lewis, Barbara R.
Managing Service Quality: An International Journal. 14 (2004) 1 - p. 11-25 , 2004

Link: https://doi.org/10.1108/..

6

Service failure and recovery: evidence from the hotel indus..:

Lewis, Barbara R. ; McCann, Pamela
International Journal of Contemporary Hospitality Management. 16 (2004) 1 - p. 6-17 , 2004

Link: https://doi.org/10.1108/..

7

Service quality measurement in the banking sector in South ..:

Chi Cui, Charles ; Lewis, Barbara R. ; Park, Won
International Journal of Bank Marketing. 21 (2003) 4 - p. 191-201 , 2003

Link: https://doi.org/10.1108/..

8

The political marketing planning process: improving image a..:

Baines, Paul R. ; Harris, Phil ; Lewis, Barbara R.
Marketing Intelligence & Planning. 20 (2002) 1 - p. 6-14 , 2002

Link: https://doi.org/10.1108/..

9

Internal marketing: directions for management:

Varey, Richard J ; Lewis, Barbara R , 2002

Link: https://search.ebscohost..

10

Service failures and recovery in retail banking: the custom..:

Lewis, Barbara R. ; Spyrakopoulos, Sotiris
International Journal of Bank Marketing. 19 (2001) 1 - p. 37-48 , 2001

Link: https://doi.org/10.1108/..

11

Service failure and recovery in UK theme parks: the employe..:

Lewis, Barbara R. ; Clacher, Emma
International Journal of Contemporary Hospitality Management. 13 (2001) 4 - p. 166-175 , 2001

Link: https://doi.org/10.1108/..

12

A broadened conception of internal marketing:

Varey, Richard J. ; Lewis, Barbara R.
European Journal of Marketing. 33 (1999) 9/10 - p. 926-944 , 1999

Link: https://doi.org/10.1108/..

13

Intra-organisational Aspects of Service Quality Management:..:

Lewis, Barbara R. ; GABRIELSEN, GARD O.S.
The Service Industries Journal. 18 (1998) 2 - p. 64-89 , 1998

Link: https://doi.org/10.1080/..

14

The Blackwell encyclopedic dictionary of marketing:

, In: The Blackwell encyclopedia of management / [encyclopedia ed.:] Cary L. Cooper and Chris Argyris
Vol. 4,

Lewis, Barbara R. ; Littler, Dale ; Argyris, Chris. , 1997

Copies: Zentrale:E02 h bwl 037 a/904-4

15

Service Quality:: Students′ Assessment of Banks and Buildin..:

Lewis, Barbara R. ; Orledge, Jayne ; Mitchell, Vincent‐Wayne
International Journal of Bank Marketing. 12 (1994) 4 - p. 3-12 , 1994

Link: https://doi.org/10.1108/..