Chow, Yuk Ting Hester ; Li, C.H ; Mak, Shu-Lun... Chow, Y.T.H. [et al.]. How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? An empirical study. "Journal of Industrial Engineering and Management", Desembre 2022, vol. 15, núm. 4, p. 587-613..
,
2022