Mastracci, Sharon H
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4

Dirty Work and Emotional Labor in Public Service: Why Gover..:

Mastracci, Sharon H.
Review of Public Personnel Administration.  42 (2021)  3 - p. 537-552 , 2021
 
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5

Integrating emotive competencies in public affairs educatio:

Awasthi, Pallavi ; Mastracci, Sharon H.
Journal of Public Affairs Education.  27 (2021)  4 - p. 472-489 , 2021
 
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8

It's not depersonalization, It's emotional labor: Examining..:

Mastracci, Sharon H. ; Adams, Ian T.
International Journal of Law, Crime and Justice.  61 (2020)  - p. 100358 , 2020
 
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9

Contrasting emotional labor and burnout in civilian and swo..:

Adams, Ian T. ; Mastracci, Sharon H.
Policing: An International Journal.  43 (2020)  2 - p. 314-329 , 2020
 
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10

From Data Dashboards to Human Hearts:

, In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service,
Mastracci, Sharon H. ; Guy, Mary E. - p. 511-533 , 2019
 
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11

Measuring Emotional Labor: Survey Construction, Measurement..:

, In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service,
 
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12

The UK:

, In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service,
 
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13

From Measuring Results to Managing Relationships:

, In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service,
 
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15

Understanding Emotional Labor at the Cultural Level:

, In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service,
Mastracci, Sharon H. ; Adams, Ian Tyler - p. 119-148 , 2019
 
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