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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ,
10
From Data Dashboards to Human Hearts:
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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ,
11
Measuring Emotional Labor: Survey Construction, Measurement..:
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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ,
13
From Measuring Results to Managing Relationships:
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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ,
15