Okan, Mehmet
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1

Trolling Brands and Consumers in the Era of Social Media: T..:

, In: Advances in Marketing, Customer Relationship Management, and E-Services; Globalized Consumer Insights in the Digital Era,
Okan, Mehmet - p. 68-84 , 2024
 
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3

Breaking barriers: How race shapes service expectations acr..:

Elmadağ, Ayşe Banu ; Okan, Mehmet ; Yaoyuneyong, Gallayanee
Journal of Global Scholars of Marketing Science.  34 (2024)  3 - p. 349-365 , 2024
 
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4

May robots be held responsible for service failure and reco..:

Arikan, Esra ; Altinigne, Nesenur ; Kuzgun, Ebru.
Journal of Retailing and Consumer Services.  70 (2023)  - p. 103175 , 2023
 
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5

A transdisciplinary review and framework of consumer intera..:

Blaurock, Marah ; Čaić, Martina ; Okan, Mehmet.
International Journal of Consumer Studies.  46 (2022)  5 - p. 1877-1899 , 2022
 
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6

Building Agility in Service SMEs for Post-pandemic Era:

, In: The ICT and Evolution of Work; The Future of Service Post-COVID-19 Pandemic, Volume 2,
Demir, Özge ; Okan, Mehmet ; Altinigne, Nesenur... - p. 135-173 , 2021
 
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8

Witnessing verbal aggression: role of customers' self-consc..:

Okan, Mehmet ; Elmadag, Ayse Banu
Journal of Services Marketing.  34 (2020)  2 - p. 253-268 , 2020
 
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11

Targeted Dysfunctionality: A Systematic Review and Conceptu..:

, In: Developments in Marketing Science: Proceedings of the Academy of Marketing Science; Finding New Ways to Engage and Satisfy Global Customers,
Okan, Mehmet ; Elmadağ, Banu - p. 369-370 , 2019
 
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