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Papen, Marie-Christin
23  results:
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1

Die Value-Irritant-Matrix als mögliches Instrument zur empi..:

, In: Forum Dienstleistungsmanagement; Smart Services,
Landmann, Elisa ; Siems, Florian U. ; Hafner, Nils. - p. 273-290 , 2022
Link: https://doi.org/10.1007/..
 
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2

Transfer of Autonomous Sensory Meridian Response (ASMR) to ..:

Pilny, Henrietta Leonie ; Papen, Marie-Christin ; Niemand, Thomas
Journal of Relationship Marketing.  22 (2022)  1 - p. 29-61 , 2022
Link: https://doi.org/10.1080/..
 
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3

Olfaktorische Kommunikation als Instrument des Relationship..:

, In: Werbung für alle Sinne,
Papen, Marie-Christin ; Runkehl, Jens ; Freiherr, Jessica.. - p. 127-139 , 2020
Link: https://doi.org/10.1007/..
 
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4

The Influence of Childhood Engagement in the Context of Hos..:

Papen, Marie-Christin ; Siems, Florian U. ; Kunz, Werner H.
Journal of Hospitality & Tourism Research.  44 (2020)  2 - p. 403-425 , 2020
Link: https://doi.org/10.1177/..
 
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5

Correction to: The effect of stress on customer perception ..:

Papen, Marie-Christin ; Niemand, Thomas ; Siems, Florian U..
Review of Managerial Science.  15 (2019)  4 - p. 1127-1128 , 2019
Link: https://doi.org/10.1007/..
 
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6

An Empirical Investigation into Personal Characteristics' E..:

Boepple, Hannes ; Göttling, Janine ; Papen, Marie-Christin.
Journal of Service Management Research.  3 (2019)  4 - p. 195-208 , 2019
Link: https://doi.org/10.15358..
 
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7

Potenziale digitaler Assistenzsysteme für die Kommunikation..:

, In: Digitalisierung und Kommunikation,
Schönitz, Marie-Sophie ; Günther, Tobias ; Hilgers, Inga-Lisa... - p. 369-387 , 2019
Link: https://doi.org/10.1007/..
 
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8

Stereotype und negative Emotionen in Marketing und Kommunik..:

, In: Stereotype in Marketing und Werbung,
Papen, Marie-Christin - p. 267-281 , 2018
Link: https://doi.org/10.1007/..
 
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9

Benefits of Convoy Model Theory for Explaining and Controll..:

Saath, Melanie ; Schönitz, Marie-Sophie ; Siems, Florian U..
Journal of Relationship Marketing.  17 (2018)  4 - p. 292-310 , 2018
Link: https://doi.org/10.1080/..
 
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10

The effect of stress on customer perception of the frontlin..:

Papen, Marie-Christin ; Niemand, Thomas ; Siems, Florian U..
Review of Managerial Science.  13 (2017)  4 - p. 725-747 , 2017
Link: https://doi.org/10.1007/..
 
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11

Rache des Kunden – sozialwissenschaftliche Theorien und der..:

, In: Crossmedia-Kommunikation in kulturbedingten Handlungsräumen,
Papen, Marie-Christin ; Dötsch, Julia ; Niemand, Thomas. - p. 15-32 , 2016
Link: https://doi.org/10.1007/..
 
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12

Complaint management on social networking platforms 

, In: Marketing
an examination of inconsistent complaint behaviour and the ... 
Bruhn, Manfred ; Papen, Marie-Christin ; Zingg, Dominique. (2015)  4 - p. 201-206
Copies: Zentrale;
 
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13

Poka Yoke für Dienstleistungen – Ein Ansatz zur Vermeidung ..:

, In: Interaktive Wertschöpfung durch Dienstleistungen,
Brust, Leona ; Papen, Marie-Christin ; Schumacher, May-Britt. - p. 169-189 , 2015
Link: https://doi.org/10.1007/..
 
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14

Complaint Management on Social Networking Platforms: An Exa..:

Bruhn, Manfred ; Papen, Marie-Christin ; Zingg, Dominique
Marketing: ZFP – Journal of Research and Management.  37 (2015)  4 - p. 201-206 , 2015
Link: https://www.jstor.org/st..
 
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15

Complaint Management on Social Networking Platforms: An Exa..:

Bruhn, Manfred ; Papen, Marie-Christin ; Zingg, Dominique
Marketing ZFP.  37 (2015)  4 - p. 201-210 , 2015
Link: https://doi.org/10.15358..
 
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