E-LIB Suche - Ergebnisse für: Parasuraman, A.

1

The Fifth Industrial Revolution: How Harmonious Human–Machi..:

Noble, Stephanie M. ; Mende, Martin ; Grewal, Dhruv.
Journal of Retailing. 98 (2022) 2 - p. 199-208 , 2022

Link: https://doi.org/10.1016/..

2

More than a feeling? Toward a theory of customer delight:

Parasuraman, A. ; Ball, Joan ; Aksoy, Lerzan..
Journal of Service Management. 32 (2020) 1 - p. 1-26 , 2020

Link: https://doi.org/10.1108/..

3

On repositioning customer support services: some food for f..:

Parasuraman, A.
European Journal of Marketing. 54 (2020) 7 - p. 1809-1811 , 2020

Link: https://doi.org/10.1108/..

4

DMD & BMD – CLINICAL:

Rajaraman, N. ; Parasuraman, D.
Neuromuscular Disorders. 30 (2020) - p. S61 , 2020

Link: https://doi.org/10.1016/..

5

EP.43Review of the regional orthotic services for children ..:

Alhaswani, Z. ; Rabb, R. ; McMurchie, H...
Neuromuscular Disorders. 29 (2019) - p. S113 , 2019

Link: https://doi.org/10.1016/..

6

When Service Customers Do Not Consume in Isolation: A Typol..:

Colm, Laura ; Ordanini, Andrea ; Parasuraman, A.
Journal of Service Research. 20 (2017) 3 - p. 223-239 , 2017

Link: https://doi.org/10.1177/..

7

Demographics, attitudes, and technology readiness: A cross-..:

Rojas-Méndez, José I. ; Parasuraman, A. ; Papadopoulos, Nicolas
Marketing Intelligence & Planning. 35 (2017) 1 - p. 18-39 , 2017

Link: https://doi.org/10.1108/..

8

The Future of Frontline Research: Invited Commentaries:

Rafaeli, Anat ; Altman, Daniel ; Gremler, Dwayne D....
Journal of Service Research. 20 (2016) 1 - p. 91-99 , 2016

Link: https://doi.org/10.1177/..

9

Linking service design to value creation and service resear..:

Andreassen, Tor Wallin ; Kristensson, Per ; Lervik-Olsen, Line...
Journal of Service Management. 27 (2016) 1 - p. 21-29 , 2016

Link: https://doi.org/10.1108/..

10

Service Research Priorities in a Rapidly Changing Context:

Ostrom, Amy L. ; Parasuraman, A. ; Bowen, David E...
Journal of Service Research. 18 (2015) 2 - p. 127-159 , 2015

Link: https://doi.org/10.1177/..

11

An Updated and Streamlined Technology Readiness Index: TRI ..:

Parasuraman, A. ; Colby, Charles L.
Journal of Service Research. 18 (2014) 1 - p. 59-74 , 2014

Link: https://doi.org/10.1177/..

12

Understanding Generation Y and their use of social media: a..:

Bolton, Ruth N. ; Parasuraman, A. ; Hoefnagels, Ankie...
Journal of Service Management. 24 (2013) 3 - p. 245-267 , 2013

Link: https://doi.org/10.1108/..

13

Exploring the Zone of Tolerance for Internal Customers in I..:

Hsieh, J. J. Po-An ; Sharma, Piyush ; Rai, Arun.
Journal of Service Research. 16 (2013) 3 - p. 277-294 , 2013

Link: https://doi.org/10.1177/..

14

Do customer relationships mitigate or amplify failure respo..:

Kaltcheva, Velitchka D. ; Winsor, Robert D. ; Parasuraman, A.
Journal of Business Research. 66 (2013) 4 - p. 525-532 , 2013

Link: https://doi.org/10.1016/..

15

When the Recipe Is More Important Than the Ingredients: A Q..:

Ordanini, Andrea ; Parasuraman, A. ; Rubera, Gaia
Journal of Service Research. 17 (2013) 2 - p. 134-149 , 2013

Link: https://doi.org/10.1177/..