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Reppel, Alexander
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1

Customer experiences in the age of artificial intelligence:

Ameen, Nisreen ; Tarhini, Ali ; Reppel, Alexander.
Computers in Human Behavior.  114 (2021)  - p. 106548 , 2021
Link: https://doi.org/10.1016/..
 
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2

Teaching What Society Needs: "Hacking" an Introductory Mark..:

Watson, Forrest ; Stanton, Julie ; Beninger, Stefanie...
Journal of Marketing Education.  44 (2021)  3 - p. 375-389 , 2021
Link: https://doi.org/10.1177/..
 
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3

Macromarketing Pedagogy: Empowering Students to Achieve a S..:

Shapiro, Stanley ; Beninger, Stefanie ; Domegan, Christine...
Journal of Macromarketing.  41 (2020)  1 - p. 104-115 , 2020
Link: https://doi.org/10.1177/..
 
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4

A Cross-Cultural Comparison of Business Complaint Managemen..:

Henneberg, Stephan C. ; Gruber, Thorsten ; Reppel, Alexander...
Journal of Marketing Theory and Practice.  23 (2015)  3 - p. 254-271 , 2015
Link: https://doi.org/10.1080/..
 
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5

A CROSS-CULTURAL COMPARISON OF BUSINESS COMPLAINT MANAGEMEN..:

Henneberg, Stephan C. ; Gruber, Thorsten ; Reppel, Alexander...
Journal of Marketing Theory and Practice.  23 (2015)  3 - p. 254-271 , 2015
Link: https://www.jstor.org/st..
 
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6

Abstracts from the 2014 Macromarketing Conference:

Bradshaw, Alan ; Laamanen, Mikko ; Reppel, Alexander
Journal of Macromarketing.  35 (2014)  1 - p. 125-150 , 2014
Link: https://doi.org/10.1177/..
 
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7

Does culture impact preferred employee attributes in compla..:

Gruber, Thorsten ; Abosag, Ibrahim ; Reppel, Alexander..
Total Quality Management & Business Excellence.  24 (2013)  11-12 - p. 1301-1315 , 2013
Link: https://doi.org/10.1080/..
 
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8

Individual values and motivational complexities in ethical ..:

Jägel, Thomas ; Keeling, Kathy ; Reppel, Alexander.
Journal of Marketing Management.  28 (2012)  3-4 - p. 373-396 , 2012
Link: https://doi.org/10.1080/..
 
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9

Understanding the characteristics of effective professors: ..:

Gruber, Thorsten ; Reppel, Alexander ; Voss, Rödiger
Journal of marketing for higher education.  20 (2010)  2 - p. 175-190 , 2010
Link: https://doi.org/10.1080/..
 
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10

Which classroom service encounters make students happy or u..:

Voss, Roediger ; Gruber, Thorsten ; Reppel, Alexander
International Journal of Educational Management.  24 (2010)  7 - p. 615-636 , 2010
Link: https://doi.org/10.1108/..
 
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11

Understanding the characteristics of effective professors: ..:

Gruber, Thorsten ; Reppel, Alexander ; Voss, Roediger
Journal of Marketing for Higher Education.  20 (2010)  2 - p. 175-190 , 2010
Link: https://doi.org/10.1080/..
 
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12

Complaint resolution management expectations in an asymmetr..:

Gruber, Thorsten ; Henneberg, Stephan C. ; Ashnai, Bahar...
Journal of Business & Industrial Marketing.  25 (2010)  5 - p. 360-371 , 2010
Link: https://doi.org/10.1108/..
 
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13

Online Laddering:

, In: Qualitative Marktforschung / Renate Buber; Hartmut H. Holzmüller (Hrsg.)
Gruber, Thorsten ; Reppel, Alexander ; Voss, Rödiger.. (2009)  - p. 569-581
Copies: Zentrale; TB Wirtschaft; BB WiWi;
 
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14

Complaint management expectations: An online laddering anal..:

Henneberg, Stephan C. ; Gruber, Thorsten ; Reppel, Alexander..
Industrial Marketing Management.  38 (2009)  6 - p. 584-598 , 2009
Link: https://doi.org/10.1016/..
 
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15

Online Laddering:

, In: Qualitative Marktforschung,
Gruber, Thorsten ; Voss, Rödiger ; Balderjahn, Ingo. - p. 569-581 , 2009
Link: https://doi.org/10.1007/..
 
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