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Shao, Bingjia
54  results:
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1

The impact of intelligent customer service agents' initial ..:

Cheng, Zhendong ; Fan, Wenfang ; Shao, Bingjia..
Journal of Retailing and Consumer Services.  76 (2024)  - p. 103585 , 2024
Link: https://doi.org/10.1016/..
 
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2

How to improve voice assistant evaluations: Understanding t..:

Kang, Weiyao ; Shao, Bingjia ; Du, Shan..
Technological Forecasting and Social Change.  200 (2024)  - p. 123171 , 2024
Link: https://doi.org/10.1016/..
 
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3

How Does Interactivity Shape Users' Continuance Intention o..:

Kang, Weiyao ; Shao, Bingjia ; Zhang, Yong
Psychology Research and Behavior Management.  17 (2024)  - p. 867-889 , 2024
Link: https://doi.org/10.2147/..
 
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4

Avatars in live streaming commerce: The influence of anthro..:

Chen, Hongquan ; Shao, Bingjia ; Yang, Xuemei..
Computers in Human Behavior.  156 (2024)  - p. 108216 , 2024
Link: https://doi.org/10.1016/..
 
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5

The impact of voice assistants' intelligent attributes on c..:

Kang, Weiyao ; Shao, Bingjia
Journal of Retailing and Consumer Services.  70 (2023)  - p. 103130 , 2023
Link: https://doi.org/10.1016/..
 
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6

How IT affordances influence customer engagement in live st..:

Yan, Ying ; Chen, Hongquan ; Shao, Bingjia.
Journal of Retailing and Consumer Services.  74 (2023)  - p. 103390 , 2023
Link: https://doi.org/10.1016/..
 
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7

Effect of e-service quality on customer engagement behavior..:

Fan, Wenfang ; Shao, Bingjia ; Dong, Xiaohua
Frontiers in Psychology.  13 (2022)  - p. , 2022
Link: https://doi.org/10.3389/..
 
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8

The impact of perceived control and power on adolescents' a..:

Yan, Ying ; Fan, Wenfang ; Shao, Bingjia.
Frontiers in Psychology.  13 (2022)  - p. , 2022
Link: https://doi.org/10.3389/..
 
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9

Technology-driven mandatory customer participation: a new r..:

Zhang, Yu ; Luo, Xin (Robert) ; Shao, Bingjia.
European Journal of Information Systems.  33 (2022)  3 - p. 315-333 , 2022
Link: https://doi.org/10.1080/..
 
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10

Factors influencing consumers' willingness to accept servic..:

Chang, Cheng ; Shao, Bingjia ; Li, Yong.
Frontiers in Psychology.  13 (2022)  - p. , 2022
Link: https://doi.org/10.3389/..
 
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11

Effect of Product Presentation Videos on Consumers' Purchas..:

Cheng, Zhendong ; Shao, Bingjia ; Zhang, Yong
Frontiers in Psychology.  13 (2022)  - p. , 2022
Link: https://doi.org/10.3389/..
 
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12

Co-creating value with customers in online service recovery..:

Zhang, Yu ; Yuan, Yafen ; Shao, Bingjia
Electronic Commerce Research and Applications.  55 (2022)  - p. 101188 , 2022
Link: https://doi.org/10.1016/..
 
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13

What influences users' continuance intention of internet we..:

Kang, Weiyao ; Shao, Bingjia ; Chen, Hongquan
Electronic Commerce Research.  24 (2022)  1 - p. 205-238 , 2022
Link: https://doi.org/10.1007/..
 
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14

The Challenge of a Prominent Position: Decomposing Shopping..:

Huang, Qing ; Shao, Bingjia ; Li, Xiaoling...
Journal of Advertising.  52 (2021)  1 - p. 115-132 , 2021
Link: https://doi.org/10.1080/..
 
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15

The impact of cross border E-tailer's return policy on cons..:

Shao, Bingjia ; Cheng, Zhendong ; Wan, Lijuan.
Journal of Retailing and Consumer Services.  59 (2021)  - p. 102367 , 2021
Link: https://doi.org/10.1016/..
 
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