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Spyrakopoulos, Sotiris
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1
Service failures and recovery in retail banking: the custom..:
Lewis, Barbara R.
;
Spyrakopoulos, Sotiris
International Journal of Bank Marketing. 19 (2001) 1 - p. 37-48 , 2001
Link:
https://doi.org/10.1108/..
1-1
