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Steinhoff, Lena
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1

"Look me in the eye, customer": How do face-to-face interac..:

Ozuna, Edna ; Steinhoff, Lena
Journal of Business Research.  177 (2024)  - p. 114582 , 2024
Link: https://doi.org/10.1016/..
 
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2

Sustainable Service Management im Tourismus:

, In: Forum Dienstleistungsmanagement; Gestaltung des Wandels im Dienstleistungsmanagement,
Ozuna, Edna ; Bergel, Maxi ; Brock, Christian. - p. 523-542 , 2023
Link: https://doi.org/10.1007/..
 
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3

Three perspectives on fertility treatment – a temporally ex..:

Grothaus, Jana , 2022
Link: https://nbn-resolving.de..
 
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4

Putting Data Privacy Regulation into Action: The Differenti..:

Steinhoff, Lena ; Martin, Kelly D.
Journal of Service Research.  26 (2022)  3 - p. 330-350 , 2022
Link: https://doi.org/10.1177/..
 
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5

Customer Engagement in International Markets:

Steinhoff, Lena ; Liu, Juanyi (Sunny) ; Li, Xiaoling.
Journal of International Marketing.  31 (2022)  1 - p. 1-31 , 2022
Link: https://doi.org/10.1177/..
 
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6

Exploring the Customer Journey of Voice Commerce: A Researc..:

Böhm, Eva ; Eggert, Andreas ; Garnefeld, Ina...
Journal of Service Management Research.  6 (2022)  2 - p. 216-231 , 2022
Link: https://doi.org/10.5771/..
 
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7

Exploring the Customer Journey of Voice Commerce: A Researc..:

Böhm, Eva ; Eggert, Andreas ; Garnefeld, Ina...
Journal of Service Management Research.  6 (2022)  4 - p. 216-231 , 2022
Link: https://doi.org/10.5771/..
 
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8

Commentaries on Relationship Marketing: The Present and Fut..:

Steinhoff, Lena ; Palmatier, Robert W. ; Martin, Kelly D....
Journal of Service Management Research.  6 (2022)  1 - p. 2-27 , 2022
Link: https://doi.org/10.5771/..
 
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9

Loyalty programs as travel companions: Complementary servic..:

Steinhoff, Lena ; Zondag, Marcellis M.
Journal of Business Research.  129 (2021)  - p. 70-82 , 2021
Link: https://doi.org/10.1016/..
 
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10

Toward a comprehensive framework of value proposition devel..:

Payne, Adrian ; Frow, Pennie ; Steinhoff, Lena.
Industrial Marketing Management.  87 (2020)  - p. 244-255 , 2020
Link: https://doi.org/10.1016/..
 
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11

Data Privacy in Retail:

Martin, Kelly D. ; Kim, Jisu J. ; Palmatier, Robert W....
Journal of Retailing.  96 (2020)  4 - p. 474-489 , 2020
Link: https://doi.org/10.1016/..
 
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12

Understanding and managing customer value propositions: Int..:

Eggert, Andreas ; Frow, Pennie ; Payne, Adrian.
Industrial Marketing Management.  87 (2020)  - p. 242-243 , 2020
Link: https://doi.org/10.1016/..
 
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13

Customer inertia marketing:

Henderson, Conor M. ; Steinhoff, Lena ; Harmeling, Colleen M..
Journal of the Academy of Marketing Science.  49 (2020)  2 - p. 350-373 , 2020
Link: https://doi.org/10.1007/..
 
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14

An emerging theory of loyalty program dynamics:

Kim, Jisu J. ; Steinhoff, Lena ; Palmatier, Robert W.
Journal of the Academy of Marketing Science.  49 (2020)  1 - p. 71-95 , 2020
Link: https://doi.org/10.1007/..
 
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15

Gift Purchases as Catalysts for Strengthening Customer–Bran..:

Eggert, Andreas ; Steinhoff, Lena ; Witte, Carina
Journal of Marketing.  83 (2019)  5 - p. 115-132 , 2019
Link: https://doi.org/10.1177/..
 
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