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Suárez Álvarez, Leticia
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1

Is comparison the thief of joy? Students' emotions after so..:

Suárez Vázquez, Ana ; Suárez Álvarez, Leticia ; del Río Lanza, Ana Belén
The International Journal of Management Education.  21 (2023)  2 - p. 100813 , 2023
Link: https://doi.org/10.1016/..
 
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2

Communicating with Companions. The Impact of Companion Empo..:

Suárez Vázquez, Ana ; Suárez Álvarez, Leticia ; Del Río Lanza, Ana Belén
Health Communication.  37 (2020)  5 - p. 648-655 , 2020
Link: https://doi.org/10.1080/..
 
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3

Empower Me? Yes, Please, But in My Way: Different Patterns ..:

Suárez Vázquez, Ana ; Del Río Lanza, Ana Belén ; Suárez Álvarez, Leticia.
Health Communication.  32 (2016)  7 - p. 910-915 , 2016
Link: https://doi.org/10.1080/..
 
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4

Perceived justice of service recovery strategies: Impact on..:

Vázquez‐Casielles, Rodolfo ; Suárez Álvarez, Leticia ; Díaz Martín, Ana Maria
Psychology & Marketing.  27 (2010)  5 - p. 487-509 , 2010
Link: https://doi.org/10.1002/..
 
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5

Relationship Marketing and Information and Communication Te..:

Suárez Álvarez, Leticia ; Díaz Martín, Ana María ; Casielles, Rodolfo Vázquez
Journal of Travel Research.  45 (2007)  4 - p. 453-463 , 2007
Link: https://doi.org/10.1177/..
 
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6

Accompanying Patients Aged 65 or Over: How Companions' Heal..:

Río-Lanza, Ana-Belén del ; Suárez-Álvarez, Leticia ; Suárez-Vázquez, Ana
Journal of Aging and Health.  33 (2021)  10 - p. 953-964 , 2021
Link: https://doi.org/10.1177/..
 
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7

Companion cocreation: improving health service encounters o..:

Suárez-Álvarez, Leticia ; Suárez-Vázquez, Ana ; del Río-Lanza, Ana-Belén
Journal of Services Marketing.  35 (2020)  1 - p. 116-130 , 2020
Link: https://doi.org/10.1108/..
 
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8

Information provision and attentive listening as determinan..:

del Río-Lanza, Ana-Belén ; Suárez-Álvarez, Leticia ; Suárez-Vázquez, Ana.
SpringerPlus.  5 (2016)  1 - p. , 2016
Link: https://doi.org/10.1186/..
 
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9

The word of mouth dynamic 

, In: Journal of advertising research / Advertising Research Foundation
how positive (and negative) WOM drives purchase probability... 
Vázquez Casielles, Rodolfo ; Suárez-Álvarez, Leticia ; Río-Lanza, Ana-Belén del. (2013)  1 - p. 43-60
Copies:  Zentrale: z bwl 400 jc/279; Zentrale:Magazin Zs fc 5279
 
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10

The brand management system and service firm competitivenes:

Santos-Vijande, María Leticia ; del Río-Lanza, Ana Belén ; Suárez-Álvarez, Leticia.
Journal of Business Research.  66 (2013)  2 - p. 148-157 , 2013
Link: https://doi.org/10.1016/..
 
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11

Effects of complaint management on loyalty versus probabili..:

, In: Advances in tourism destination marketing / ed. by Metin Kozak, Juergen Gnoth and Luisa Andreu
Suárez-Álvarez, Leticia ; Díaz-Martín, Ana Maria. (2010)  - p. 244-254
Copies: Zentrale; TB BHV; TB Wirtschaft;
 
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12

Analysis of the role of complaint management in the context..:

Álvarez, Leticia Suárez ; Casielles, Rodolfo Vázquez ; Martín, Ana María Díaz
Journal of Marketing Management.  27 (2010)  1-2 - p. 143-164 , 2010
Link: https://doi.org/10.1080/..
 
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13

Trust as a key factor in successful relationships between c..:

Casielles, Rodolfo Váquez ; Álvarez, Leticia Suárez ; Martín, Ana María Díaz
The Service Industries Journal.  25 (2005)  1 - p. 83-101 , 2005
Link: https://doi.org/10.1080/..
 
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14

Is comparison the thief of joy? Students' emotions after so..:

Suárez Vázquez, Ana ; Suárez Álvarez, Leticia ; Río Lanza, Ana Belén del
International Journal of Management Education.  , 2023
Link: https://hdl.handle.net/1..
 
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15

Empower me? Yes, please, but in my way. Different patterns ..:

Suárez Vázquez, Ana ; Del Río Lanza, Ana Belén ; Suárez Álvarez, Leticia.
Health Communication Vol. 32, nº 7.  , 2021
Link: http://hdl.handle.net/10..
 
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